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General Electric Lead Services Specialist, Homecare in Zipf, Austria

Job Description Summary

The Home care services specialist is responsible for strategizing and executing on service strategy for home care globally. The person needs to provide product and digital applications support, configure & integrate Pulsenmore digital solution into the customers environment, deliver product training for customers on equipment use and handle complaints. This is a new space for GEHC in partnership with Pulsenmore, and the candidate needs to think innovatively on possible issues that may come up in the field and proactively drive solutions to build acceptance of our home portfolio.

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Essential responsibilities:

  • Strategize and execute an optimal service strategy for home care

  • Responsible for providing product and digital applications support during & after the sales process

  • Assess the existing infrastructure of the customer – Usage of active directory, hospital systems and interfaces, cloud etc.

  • Gap analysis of what is needed to onboard a new customer, including account creating and other activities

  • Configure & integrate Pulsenmore digital solution into the customers environment

  • Monitor customer usage of the Home Ultrasound to improve customer satisfaction

  • Support trade shows and professional conferences by performing product demonstration and customer training.

  • Provide Service trainings to GE support call centre or equivalent

  • Keen ear to learn requests from customers and feed it back to the development team to improve the product

Desired Characteristics

  • Bachelor’s Degree and a minimum of 5 years of experience

  • Basic networking knowledge (IT administrator in the past could help)

  • Savvy with Digital applications, cloud solutions, apps is a plus

  • Knowledge of PACS, DICOM standards and other hospital interfaces will help

  • Knowledge or experience with healthcare products

  • Strong presentation and problem-solving skills

  • Demonstrated interpersonal & communication skills (ability to effectively communicate, verbally and in writing, to global counterparts and to team members in other functional organizations)

  • Self-motivated, willingness to take the initiative to identify opportunities for improvement and take actions to improve

  • Willingness to travel both within and outside your specified geographic region with overnight stays depending on geography and business need

Inclusion and Diversity

GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.

Successful candidates will be employed under local employment conditions and must already satisfy local employment/work permit and residency regulations.

Compensation and Benefits:

In addition to a competitive salary at a minimum of 47.500€ for this role with the possibility to overpay, depending on experience and qualification, GE Healthcare Austria offers the following benefits:

  • One additional free day for your birthday

  • Good network of Public Transportations (and a free Shuttle from and to the train station in Redl/Zipf)

  • Free E-charging stations

  • A highly interesting position at the market leader in women’s health ultrasound

  • An interdisciplinary team in an international work environment

  • Flexible working hours with the possibility for part time home office

  • Canteen with subsidized meals

  • Fitness reimbursement plan

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Additional Information

Relocation Assistance Provided: Yes

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