General Electric Technical Support Engineer in Zamudio, Spain

Role Summary:

This individual will be customer focused and self-motivated in providing advanced technical support of GE Power – Grid automation protection and control products to new and existing customers.

Essential Responsibilities:

  • Providing advanced application technical support to global customers in the utilization of protection and control products through phone, email and site visits

  • Providing support for issues containment and closure plans of main customer issues

  • Clear articulation and prioritization of customer issues

  • Develop experiment setups and perform detailed troubleshooting through in-depth analysis of information provided by customers

  • Interfacing with all departments to ensure completion of customer issues

  • Writing technical reports based on field performance

  • Meeting with customers for high priority cases

Qualifications/Requirements:

  • Strong background in advanced protection and grid automation

  • Hands on experience using power test equipment, including Omicron, protocol analyzers.

  • Exceptional interpersonal and written/verbal communication skills

  • Experience with root cause analysis methodologies

  • Field service experience and utility experience will be valued

  • Fluent in English and Spanish, other languages valued.

  • Ready to travel up to 20% of his/her time. Area of influence, mainly ERCIS+SSA.

  • A master degree in Protections or equivalent knowledge or experience will be valued

  • EU Work Permit

If contracted in Spain:

Non-national candidates are responsible to know the minimum documentation requirements to be able to be contracted in country: NIE- Social Security Affiliation Number in Spain (NAF) and Bank Account in Spain. They must be in possession of them at the time of start hiring. GE will not sponsor this requirement.

Desired Characteristics:

  • Strong oral and written communication skills

  • Strong interpersonal and leadership skills

  • Ability to work independently

  • Strong problem solving skills About Us: GE Power is a world leader in power generation with deep domain expertise that helps customers deliver electricity from a wide spectrum of fuel sources. We are transforming the electricity industry with the digital power plant, the world’s largest & most efficient gas turbine, full balance of plant solutions and our data-leveraging software. Our innovative technologies and digital offerings help make power and water more affordable, reliable, accessible and sustainable.GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, and according with all local laws protecting different status. Follow us on Twitter at http://twitter.com/GEEuropeCareers , join our LinkedIn Group or become a fan of our Facebook at http://www.facebook.com/GECareers page. Receive job and event notifications by becoming a member of the GE Talent Community . Stay up to date on what’s happening at GE around the globe by checking out the GE Careers Blog at http://careers.geblogs.com . Locations: Spain; Zamudio