General Electric Service Engineer in Wuxi, China
Job Description Summary
The Service Engineer position is responsible for ensuring on-time delivery of service product features, technical publications, training, global parts availability, service process validation, service technical supporting. The position provides exposure to the entire system and requires communication with all functions in the organization and will be involved in the full life cycle of the product from definition to verification/validation and installed base support.
Service strategy development: Spare parts strategy/Training/Cost to Service/Service procedures/Design for service, etc.
Technical support for product trouble shootings and downstream service problem escalation.
Lead service verification and validation for design change/transfer and service relate procedures.
Service documentation management: Technical Reference Manual/Technical Bulletins/Service Instructions, etc.
Complain handling, maintain effective quality systems compliant with GE Quality policies.
Daily data analysis and management for service operations.
Relocation Assistance Provided: No