General Electric DCAR Clinical Application Specialist in Wilmington, North Carolina
Job Description Summary
The Clinical Applications Specialist delivers Life Care Solutions clinical and operational expertise by providing excellent education and training support for the monitoring product portfolio to clinical end-users. These clinical experts will facilitate evidence-based practice and support the customer experience and commercial teams from pre-sale through post implementation by providing effective outcome-based education and training solutions.
GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
Develop product, clinical, and software knowledge, skills, and competence within a specific LCS modality.
Correlates theoretical knowledge with clinical and product information to provide clinicians with the knowledge and the skills to obtain optimal performance from their GE Healthcare equipment
Provides pre-sale product clinical evaluations and/or educational sessions to potential customers
In partnership with customers, develop and administer clinical training to the end-user personnel aligned with sales order agreement (SOA) to deliver excellent clinical education to achieve high Net Promotor Scores (NPS).
Collaborate and coordinate the delivery of customer training with a targeted integrated account management approach including sales, project management, and other service organization teams in accordance with the SOA/terms and conditions
Drive realization of revenue thru execution of on-site or remote clinical education delivery
Produce comprehensive, consistent and timely completion of documentation requirements pre-through post training
Provide ongoing post-installation training and support as needed. Support existing customers with additional training as needed or as product enhancements are launched that require additional training or implementation.
Maintain customer relationships and communicate all relevant product and/or customer concerns or opportunities to the LCS Management team, Field Sales, Marketing, Customer Loyalty Leads, and Technical Support regarding technical and clinical issue or how to improve the quality of the product or overall product offerings.
Manage travel & lodging (T&L) budget to plan through optimization of travel strategies and cost savings. Submits expense reports within guidelines, and provides and maintains clear and complete records to comply with all elements relevant to the position.
Possess strong interpersonal and customer skills, and places personal and business integrity at forefront
Differentiate with exceptional customer service and actively integrate user experience and outcomes
Associates degree from accredited Nursing program, or a clinical certificate and 5 years experience of work experience in a clinical environment.
Experience working with a PC with Windows software, such as Outlook, Word, PowerPoint, Excel and Windows.
Willingness to travel extensively 80% within your specified geographic region
Bachelors or Masters Degree in a clinically relevant major associated with Diagnostic Cardiology
Experience working with GEHC products and services (specifically stress equipment or diagnostic cardiology monitoring equipment)
Prior Telemetry Technician Experience
Allied Health Professionals/Exercise Physiology Degree/Experience
Excellent analytical and communication skills with the ability to communicate complex clinical content in an easy to understand manner
Ability to work in a team oriented environment.
Experience in Technical, Clinical, or Applications
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer (https://assets.phenompeople.com/CareerConnectResources/GE11GLOBAL/en_global/desktop/assets/images/poster_screen_reader_optimized_w_supplement.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
As a federal government contractor, GE may in the future be required to have U.S. employees fully vaccinated against COVID-19. Some GE customers currently have vaccination mandates that may apply to GE employees.
Relocation Assistance Provided: No