General Electric Lead Customer Service Management Specialist in West Melbourne, Florida

About Us:

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:

The Fleet Reliability Analyst will be responsible for working with Engineering and Fleet teams to manage Reliability projects in the CSX environment on locomotives and other systems, with a goal of identifying trends and abnormalities in faults and other data that lead to early detection.

Essential Responsibilities:

The Fleet Reliability Analyst will partner across CSX, GE, research, Engineering, Product Management, IT, and other functions to support product development to strategically transition the business to a predictive health management and a condition-based maintenance operation.

In addition you will:

  • Manage customer communications, project tracking and scorecards, and implementingmodifications to test locomotives and systems

  • Manage and support a deck of research projects in collaboration with Services, Engineering, GRC, and the Software COE

  • Facilitate adoption and integration of next generation technologies to support the prognostics vision and goals

  • Maintain project scorecards for tracking outcomes and implementation

  • Make presentations to other teams and management on projects

  • Support and drive projects to enable condition-based maintenance in the service operation

  • Support the Analytics team to grow diagnostic and prognostic modeling capability through CSX projects

  • Make direct contact with customer and MSA team to insure project field tests are implementedand maintained

  • Assist customer and Shop / Field teams in implementing projects, troubleshooting project issues and obtaining feedback on the technology being tested

  • Use experience to identify opportunities for new projects or improvements to existing projects

  • Continuously embed discoveries / learning back into other business functions and project teams


  • Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 4 years of experience in Services)

  • Minimum of 3 years of experience in Project Management

  • Willingness and ability to travel up to 50% of the time, as required

Desired Characteristics:

  • Strong statistical background, with analytical and quantitative skills

  • Familiarity with Six Sigma / equivalent Quality concepts and tools

  • Ability to communicate with all levels of internal and external organizations, including; uppermanagement

  • Ability to execute multiple projects simultaneously and work effectively in a cross-functionalteam

  • Demonstrated commitment for process improvement

  • Strong interpersonal, influence, and conflict resolution skills

  • Experience in the Railroading Industry, with Railroad operations and Asset Maintenance operations

  • Understanding of life-cycle cost / life-time value modeling and stochastic modeling

  • Experience with Dash-8, AC4400, and Evolution Locomotives

  • Knowledge of railroad operations and maintenance practicesSix Sigma, Lean, or equivalent Quality certification

  • Working knowledge of i-Based Services and Systems

  • Working knowledge of RR information systems and databases

  • Knowledge of JMP and Enterprise Guide tools currently in use by Analytics Teams

  • Knowledge of Locomotive application principals

Locations: United States; Florida; Jacksonville

GE will only employ those who are legally authorized to work in the United States for this opening.