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General Electric OWS Global Customer Support Planner in West Chester, Ohio

Job Description Summary

The On Wing Global Customer Support Planner will work across a wide variety of customers, GE Aviation facilities and partners to plan all aspects of engine maintenance from job request through final billing.

Job Description

Essential Responsibilities:

In addition, you will:

  • Develop engine shop quick turn schedules, across multiple 3rd party global sites to meet customer demands, drive material requirements, and proactively set levels of output

  • Work with 3rd party Site Planners & Material Logistics coordinators to ensure deliveries meet customers’ expectations

  • Coordinate job issuance of 3rd party surge suppliers in support of customer deliveries

  • Coordinate with Customer Service / Regional Support Director’s to ensure customers’ expectations are met

  • Support customer teams in quoting and managing of workscopes,

  • Support OWS, the product lines, and the revenue share partners with invoicing for quick turn shop visits; interface with the shops to provide accuracy

  • Manage warranty and customer supplemental billing to ensure accurate and timely payment of engine invoices

  • Perform Quoting, PO issuance, parts logistics and invoicing for OWS 3rd party field jobs

  • Coordinate with site planners to create and manage Quick Turn proforma invoices

  • Coordinate tooling requirements for field jobs in conjunction with Production Leader, Technicians, Materials, Tooling & Engineering teams

  • Input shop and field workscope costs into SAP

  • Answer invoice dispute questions and follow up on requested actions

  • Provide AOG 24 x 7 call coverage as needed

Qualifications / Requirements:

  • High School Diploma / GED

  • Minimum of 2 years of experience with Engine maintenance, trouble shooting, and assembly


  • Ability and willingness to support calls during off-hours when emergency situations arise

Add Eligibility Requirement

GE will only employ those who are legally authorized to work in the United States for this opening.

Desired Skills / Experience:

  • Demonstrated quality, compliance and customer satisfaction skills

  • Approach responsibilities with a “can-do” attitude and a sense of commitment to both team and customer objectives

  • Strong communication skills and problem-solving ability are a must

  • Possess a desire to learn and grow with advances in job responsibilities

  • Experience in engine maintenance of large commercial engines

Additional Information

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer ( . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

As a federal government contractor, GE may in the future be required to have U.S. employees fully vaccinated against COVID-19. Some GE customers currently have vaccination mandates that may apply to GE employees.

Relocation Assistance Provided: No