General Electric Enterprise Application Engineer in West Chester, Ohio

About Us:

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

At GE Digital, we are creating technology and solutions to enable social, mobile, analytical and cloud capabilities for the Industrial Internet. The Industrial Internet is an open, global network that connects people, data and machines. It’s about making infrastructure more intelligent and advancing the industries critical to the world we live in. At GE, we believe it’s about the future of industry—energy, healthcare, transportation, manufacturing. It’s about making the world work better. GE is transforming itself to become the world's premier digital industrial company, executing critical outcomes for our customers. Explore how you can drive greater asset reliability, lower operating costs, reduce risk and accelerate operational performance with our Predix platform and software solutions.

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at http://www.ge.com/sites/default/files/15-000845%20EEO%20combined.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:

The Shop Floor program includes 10,000+ PCs running a customized, secure operating system and are critical to manufacturing operations across five GE businesses. In this role, you will manage new technology introductions, operating system changes and manage incident resolution for the Shop Floor program.

Essential Responsibilities:

In this role, you will:

  • Act as the point of communication and information contact for Shop Floor program updates and issues and ensuring effective and regular communications to key stakeholders and impacted end users.

  • Work with Digital Workplace Solutions leaders to assess emerging projects and initiatives and identify and plan for any impact to Shop Floor

  • Lead technical activities involved in new technology introductions and also technology obsolescence, including but not limited to operating system, core applications (Office, browser, etc), security tools and other core technologies

  • Manage change requests to the Shop Floor image along with Group Policy Objects (GPO)

  • Drive new Shop Floor site implementations including account creation and communicating status to site leaders

  • Manage change requests for GPO deployments to all GE PC’s.

  • Work in ServiceNow to troubleshoot expert level Windows issues.

  • Any other tasks commensurate with the level of the post as may from time to time be required.

Qualifications/Requirements:

Basic Requirements:

  • Minimum 3 years of experience with information technology and operations management

Eligibility Requirements

  • Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job

  • Must be willing to work out of an office located in Cincinnati, OH

Desired Characteristics:

  • Minimum 3 years of experience with information technology and operations management

  • Ability to work as part of a team and as an individual contributor

  • Demonstrated ability to proactively identify issues and independently develop solutions

  • Excellent communication skills, a team player, with ability to energize

  • Good organizational and time management skills

  • Strong business acumen in a technical environment

  • Experience working in an industrial or technical environment

  • Expertise in Windows, Active Directory, MS Office, networking, and PC hardware

  • ServiceNow experience

  • ITIL Foundations certification

  • Able to communicate effectively, orally and in writing, technical information to audiences at all levels of the organization

  • Demonstrated customer focus – evaluates decisions through the eyes of the customer; builds strong customer relationships and creates processes with customer viewpoint

  • Can follow processes without assistance.

  • Recognizes variations to the process and works to resolve independently.

  • Can adapt to gaps or exceptions to theprocesses and adjust accordingly.

  • Ability to interact with the customer demonstrating expertise and insight, and manage expectations.

  • Identify and report when there is deviation on scope or process.

  • Exceeds quality requirements and adapts to ensure standards are met in all situations.

  • Identifies inefficient processes.

  • Understands how the business solves the problem in specific domain areas using the technology.

  • Helps manager and peers to create strategies to identify and understand in depth customer needs beyond a cursory level (both known and latent); assists with collection and analysis of customer data.

  • Appraises and articulates the value of what is most important to the customer and how GE products and/or services can meet those needs.

  • Completes assigned tasks on time and with high quality.

  • Takes independent responsibility for assigned deliverables. Is seen as a direct, truthful individual.

  • Adjusts information (e.g. level of complexity) and story to align with audience.

  • Produces functional area information in sufficient detail for cross-functional teams to utilize, using presentation and storytelling concepts.

  • Informs stakeholders of key customer issues, identifies potential problems or conflicts and resolves them when necessary.

  • Goes beyond merely presenting functional information, explains the story of the rationale and benefit of their ideas.

  • Uses relevant and appropriate presentation techniques.

  • Responds to questions and dissent in a constructive manner.

  • Eloquently articulates opinions and presents clear rationale.

  • Speaks of mutual needs and win-win solutions.

  • Uses data or factual evidence to influence.

  • Demonstrates concern about others and builds the trust in the team through managing commitments.

  • Adapts others POV to build consensus.

  • Guides the conversation in a constructive manner; asks questions to uncover the critical information required to make decisions.

  • Seeks to understand problems thoroughly before implementing solutions.

  • Asks questions to clarify requirements when ambiguities are present.

  • Implements clean, concise solutions that address the requirements at hand.

  • Pursues projects with energy, drive and a need to finish.

#DTR

Locations: United States; Ohio; Cincinnati

GE will only employ those who are legally authorized to work in the United States for this opening.