General Electric Customer Support Engineer in West Chester, Ohio
Job Description Summary
GE Additive – part of GE (NYSE: GE) is a world leader in metal additive design and manufacturing, a pioneering process that has the power and potential to transform businesses. Through our integrated offering of additive experts, advanced machines, and quality powders, we empower our customers to build innovative new products. Products that solve manufacturing challenges, improve business outcomes, and help change the world for the better.
GE Additive includes additive machine brands Concept Laser and Arcam EBM, along with additive powder supplier AP&C. At GE Additive, we continue to work every day to bring the transformative power of advanced manufacturing to businesses around the globe. Through our own extensive experience incorporating additive technologies into our production process, we recognize the value and possibilities it brings to modern design and manufacturing challenges.
As a GE Additive Customer Support Engineer, you will provide technical support to our Commercial sales team during customer discussions. With the Commercial team you will support technical inquiries, develop account strategies & cohesive product solution offerings across machine, powder, print services, software, & consulting offerings, & generate scopes for consulting engagements. You will utilize the full GE Additive ecosystem to develop a cohesive customer offering.
The GE Additive Customer Support Engineer is responsible for:
Responding to technical questions from the commercial sales teams and customers
Supporting and partnering with the commercial sales team to cultivate customer relationships that result in sales
Creating complex custom consulting and print services engagement scope statements and quotes
Creating strong working relationships & influence across the commercial, product management, engineering, and services teams to deepen GE Additive’s customer relationships
Developing and maintaining deep technical domain knowledge that includes, application development, materials, powder handling, machine function, and implementing additive manufacturing on an industrial scale
Additional responsibilities include:
Support the regional commercial teams with technical questions remotely and at onsite customer meetings
Support commercial account strategies by translating customer technical needs into solutions and scopes
Share your domain expertise of all GE Additive products (Machines, Powders, Consulting, Print Services, Software) and how our products and systems are best utilized by our customers
Conduct technical assessments of additive manufacturing feasibility for customer parts and systems
Own technical project scoping for assigned proposals, cost analysis, and quoting efforts by working across a highly matrixed organization
Have accountability for functional, business, and broad company objectives including improving quality of our proposals and accelerating sales pipeline
Maintain strong awareness of the additive market, our competitors, and the value our GE Additive ecosystem solutions provide for our global customers
Consult with product management, marketing, and Customer Service Engineering on industry trends, customer needs, wins/losses, and product gaps to ensure product roadmaps reflect the technical needs of our customers
Implement continuous improvement project, especially to the ITO process.
Bachelor's degree in Engineering, Business, Marketing or related discipline from an accredited university or college, or Associates degree with 2 additional years of relevant experience
5 years of experience in Engineering, Product Management, Business Development, sales or related field
Minimum of 3 years additive manufacturing or related industry experience
Demonstrated strong and effective interpersonal skills with external customers
Flexibility to frequently travel to customer sites. Travel expectations up to 50%
Deep technical knowledge of additive manufacturing and how to apply additive manufacturing to a variety of applications.
Ability to understand & negotiate customer requirements and scope customer engagements that overlap with our product portfolio
Strong interpersonal, influencing, and team building skills; proven ability to work well in a matrix environment
Strong financial and business acumen
Executive level presentation and customer interaction skills
Established project management skills
Demonstrated ability to analyze and resolve problems with an ability to focus on the “critical few”
Technical knowledge on the additive design process and/or additive manufacturing experience
This role is restricted to U.S. persons (i.e., U.S. citizens, permanent residents, and other protected individuals under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)) due to access to export-controlled technology. GE will require proof of status prior to employment.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer (https://assets.phenompeople.com/CareerConnectResources/GE11GLOBAL/en_global/desktop/assets/images/poster_screen_reader_optimized_w_supplement.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
As a federal government contractor, GE requires U.S. employees to be fully vaccinated against COVID-19 unless you receive an approved medical or religious accommodation. Proof of vaccination will be required.
Relocation Assistance Provided: No