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General Electric Staff UX Interaction Designer in Wauwatosa, Wisconsin

Job Description Summary

The CDx (Customer Digital Experience) User Experience team creates user-informed interfaces for the GE Healthcare pre-purchase, purchase, and post-purchase experience. In this role, you will design digital products that prioritize user needs and leveraging usability principles. You will frame, scope, and lead multiple small to medium user experience projects in a cross-functional environment. Additionally, you will work horizontally with the UX team to define and describe the existing CDx user experience through journey maps and storyboards.

Job Description

Essential Responsibilities:

In this role, you will:

  • Partner with DT, Functional Leaders and Users to design products that create business value for customers and GE, while meeting user needs.

  • Lead and contribute to user-informed design via clickable prototypes, annotated wireframes, and process maps.

  • Lead low-fidelity prototyping sessions (e.g. white boarding, paper prototyping) to experiment with multiple potential approaches to a problem.

  • Leverage research methods such as contextual inquiry, heuristic evaluation, and card sorting to learn about users, stakeholders, and existing systems.

  • Facilitate, contribute as a designer or recommend specific design thinking activities such as design sprints to define problems and iterate possible solutions.

Basic Qualifications:

  • Bachelor’s Degree in HCI, Computer Science or Industrial Design preferred or in “STEM” Majors (Science, Technology, Engineering, and Math).

  • A minimum of 2+ years but typically 5+ years of professional experience in product or service design.

  • GE Leadership Program Graduates will get credit towards relevant work experience, commensurate to the program they have completed

  • Legal authorization to work in the U.S. is required.

Technical Expertise:

  • Highly proficient in standard design, wireframing, or prototyping tools (e.g. Sketch, Axure, Figma, Adobe XD).

  • Highly proficient at generative techniques (e.g. sketching, brainstorming) to establish a variety of possible design decisions and decision scenarios.

  • Knows how to create and leverage design patterns and when to consciously deviate from them to produce usable designs and inform new design systems.

  • Expert in specific areas of UX, with a continued desire to go both deeper and broader.

Business Acumen:

  • Builds consensus by articulating and providing rationale for the user point of view in broader context will all collaborators including leadership on cross-functional teams.

  • Asks questions to translate an abstract problem into a roadmap for identifying solutions.

  • Applies and advocates for principles of design thinking.

  • Mastery of Agile / Lean UX methodologies and provides insight to leadership.

Leadership:

  • Leads design team and cross-functional team discussions relative to user experience projects

  • Provides leadership, design guidance, and mentorship to junior team members.

  • Leads and participates in constructive design critiques / validation sessions.

  • Researches, shares, and evaluates emerging design, technology, industry, regulatory and market trends to the team or community.

Personal Attributes:

  • You are self-motivated to succeed, and love brainstorming ideas on your own.

  • You are creative and inspired by the world around you.

  • You make connections easily and embrace boundaries.

  • You act and decide appropriately when all available information may not be possible to obtain.

  • You are passionate about your work and you dedicate yourself to making a difference.

  • You thrive in an ever-changing environment.

  • You enjoy leveraging creative methods and critical thinking to solve complex problems.

  • You are a listener, curious about other people’s experiences and opinions, with an ultimate goal of achieving shared understanding.

Additional Information

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer (https://assets.phenompeople.com/CareerConnectResources/GE11GLOBAL/en_global/desktop/assets/images/poster_screen_reader_optimized_w_supplement.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

As a federal government contractor, GE may in the future be required to have U.S. employees fully vaccinated against COVID-19. Some GE customers currently have vaccination mandates that may apply to GE employees.

Relocation Assistance Provided: No

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