General Electric Service Program Manager in Wauwatosa, Wisconsin
Role Summary:This position is responsible for supporting the creation and maintenance of complex offerings and entitlements in Siebel, managing and improving the processes for defining and approving nonstandard entitlements, and managing the ramp-up and support of LCS and Invasive data in the Service ePricebook. This role requires a highly collaborative, detail oriented, and responsive individual.
• Functional leader for Service Sales’ Siebel 8.1 offerings and entitlements for USCAN DI, LCS and Invasive
•Provide timely decision support to daily escalations of risk cases that request review and
approval of nonstandard service offerings and entitlements
•Resolve related contract loading issues in timely mannener
•Develop nonstandard Siebel offerings and entitlements, utilizing in-depth Siebel knowledge
•Identify and drive enhancements with the Siebel team to improve functionality and accuracy of contract entitlements and billing
•Develop and manage LCS and Invasive offerings and entitlements in the Service ePricebook for Service Marketing managers, National Account managers and entitlement fulfillment leaders
•Provide backup support for DI ePricebook administration
•Functional knowledge of Siebel, ePricebook, QuoteSuite, Siebel Analyst Tool, ePricebook, and SupportCentral
•Knowledge of, and experience with, service contract documents, offerings and entitlements.
•Moderate to advanced Excel skills
•Bachelor’s degree in Information Systems, Business Administration or related discipline
•Demonstrated program management skills including project initiation, scoping, resourcing, scheduling, budgeting, risk management and communication
•Understanding of IT technologies and how to apply them
•Excellent written and verbal communication skills and ability to interface and influence at all levels in the organization
•Demonstrated ability to excel in a matrix organization
Desired Characteristics:Preferred Qualifications:
- •Technical knowledge of Siebel 8.1, ePricebook, QuoteSuite, Siebel Analyst Tool, ePricebook
•Experience with GE Healthcare’s Service business processes and applications
•Experience working with Legal documents and GE Attorneys
•Adaptable and flexible to work environment including, but not limited to, handling multiple tasks concurrently, and easily adapting to new assignments, system, tools -- produce clear, concise, accurate written communication, clearly conveying thoughts and ideas to peers,management, and stakeholders -- establish and maintain positive work relationships with peers, management, and stakeholders displaying willingness to understand diverse points of view -- learn and apply new initiatives to project plans and strategy.
•Certified Lean Expert, Black Belt or Master Black Belt
•Minimum of 5 years successful experience of leading comprehensive, high profile projects in the areas of sales, marketing, operations, or IT initiatives within complex and/or matrix organizations
•Demonstrated mastery in a minimum of 3 critical growth trait competencies; inclusiveness, expertise, external focus, clear thinking, imagination. Proven personal improvement through development plan with commensurate action plans and measurement criteria.
•Ability to influence and collaborate with senior level management team
•Technical knowledge of the GEHC
About Us:GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE’s mission and deliver for our customers. www.ge.com
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.
Additional Eligibility Qualifications:GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).Additional Locations:United States;Wisconsin;Wauwatosa;