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General Electric Contract Processing Specialist in Wauwatosa, Wisconsin

Job Description Summary

Responsible for timely, accurate, and compliant execution of Service Agreement activities including Quoting, Loading, Audit, Activation, modification/updates, invoicing resolutions and other activities as required. The Contract Processing Specialists ensures the Service Order Agreement has been submitted accurately by verifying documents, is entered accurately, and ensures accurate customer invoicing. This position has critical interactions with the sales/service delivery teams and end-user customers to ensure customer/business requirements.

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Essential Responsibilities

  • Responsible for the accuracy of the Agreement in Siebel ensuring it is defect free prior to loading and activation; this includes billing addresses, coverage dates, entitlements, billing rates, invoicing attributes, etc.

  • Load and Activate agreements ensuring accurate Agreements, Assets and entitlements to initiate GEHC Service coverage

  • Communicate clear instructions to SSOS/Field teams to resolve Agreement entry errors

  • Process Invoicing activities: credits, rebills, backbills, invoicing resolutions

  • Manage backlog whether using First In First Out (FIFO) methods or regional model to ensure efficient and timely processing.

  • Assist other team members as needed during times of need.

  • Engage cross-functional teams to escalate and resolve customer service agreement issues – rejects to role #1 and helpdesk tickets

  • Support and adopt new processes, business decisions, special projects, etc.

  • Process accurate and timely Warranty Adjustments, POS updates, Quick Deletes, etc..

Qualifications/Requirements

  • Bachelor's degree or 5 years’ equivalent customer service/data entry experience

  • Minimum 2 years Order Management or customer service experience

  • Ability to work evenings and weekends during peak periods

Desired Characteristics

  • Siebel 7.8/8.1 knowledge or experience

  • Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification

  • Knowledge of GEHC commercial operations processes and systems

  • Excellent focus and attention to detail due to contractual nature and accuracy requirements of business.

  • Proficient in use of Microsoft office with speed and accuracy

  • Time Management skills with the ability to work with accuracy and minimum of supervision

  • Local candidates preferred who will work in office environment in Wauwatosa, WI (RP).

Additional Information

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer (https://assets.phenompeople.com/CareerConnectResources/GE11GLOBAL/en_global/desktop/assets/images/poster_screen_reader_optimized_w_supplement.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

As a federal government contractor, GE requires U.S. employees to be fully vaccinated against COVID-19 unless you receive an approved medical or religious accommodation. Proof of vaccination will be required.

Relocation Assistance Provided: No

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