General Electric WH XR Service Lifecycle Director in Waukesha, Wisconsin
Job Description Summary
Role Summary/Purpose: Support Product/Segment CEOs & General Managers to drive a world class customer experience and maximize franchise, lifecycle revenue and contribution margin. Define and champion the service aspects of the NPI roadmap for the SBU, insuring service initiatives are included and readiness across the regions upon release. Drive product-specific material and labor productivity initiatives across the lifecycle. Influence and lead investment discussions to enhance product reliability, serviceability, productivity, new service features that enhance contract capture rates, and coordinated end-of-product life management. Own the global management of FMI’s for the modality / segment. This includes partnering with the regions to ensure timely execution of FMI’s and recalls. Key metrics of interest include revenue, margin, reliability targets, service features adoption, O&U strategy, Install, warranty and contract CTS, VCP, parts inventory vitality & OTD, ELF and other service or customer experience metrics.
GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
Essential Responsibilities :
Product strategy input to drive customer value, growth, contract capture, productivity, & service IP protection
Understand service market, scope, and competitive product performance and offerings
Drive Design for Service (DFS) strategy, technology & features, product hooks, remote diagnosis digital capabilities, & connectivity strategy
Input to and involved in SaaS and any other lifecycle revenue topics at SBU level
Predicate product analysis involving field feedback
Business case & ROI analysis for feature and VCP requests
Installed Base Lifecycle Strategy & Profitability
Develop the global service IB portfolio strategy for growth opportunities and identify key needs to deliver service IB capture, price, VCP and aftermarket sales opportunities
Drive / support region activation and campaigns
Understand product service financial drivers
Product strategy for O&U, accessories, Goldseal
Product-enabled service growth programs (fleet manager, digital expert; tubewatch)
Deliver on VCP & CTS commitments
Customer experience & Operations support
Support CSO, GSPO, ECR escalations
Partner with TQLs on product & part quality strategy
Visibility to service delivery concerns
FMI execution support
Identify and plan to resolve obsolescence issues
End of Service Life
Drive EOSL business case development inclusive of region, GSPO, & GSRO input
Support product roadmap on portfolio decisions & service support levels late in lifecycle
Drive / support as appropriate controlled EOL product turnover to maximize IB retention
10+ years experience in Product Management or Services
Ability to work cross functionally in a large enterprise organization
12 +experience Product Management or Services
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer (https://assets.phenompeople.com/CareerConnectResources/GE11GLOBAL/en_global/desktop/assets/images/poster_screen_reader_optimized_w_supplement.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: No