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General Electric UX Researcher in Waukesha, Wisconsin

Job Description Summary

As a User Experience Researcher (UXR), you’ll help your UX team, product managers, and engineers understand user needs. You’ll play a critical role in creating useful, usable, and delightful products. You’ll work with stakeholders across functions and levels and have impact at all stages of product development. You’ll explore user behaviors and motivations by conducting primary research such as field studies, interviews, participatory workshops, surveys, and usability testing.

Job Description

Roles and Responsibilities

In this role, you will:

Lead and recommend both short-and long-term research activities, contributing to the creation of a research plan.

Collect and analyze user behavior (qualitative & quantitative) through usability testing, field visits and surveys.

Create and communicate research artifacts, findings, reports and recommendations with stakeholders by meaningful, impactful deliverables (e.g. research reports).

Advocate for user research and help champion buy in from stakeholders and businesses

Participate in planning of research topics and usability tests and contributes to the analysis and synthesis of research findings

Contribute to management of usage analytics and Voice of the Customer solutions, mining usage data, and communicating findings to stakeholders

Identify, and mitigate, project risks.

Education Qualification

Bachelor's Degree in Anthropology, Human-Computer Interaction (HCI), Human Factors, Psychology, Sociology, or a related field or equivalent experience with practical UX experience.

Desired Characteristics

Behavioral research design

User-centered design principles

Demonstrated strong understanding of Agile / Lean UX methodologies

Experience collaborating with multidisciplinary UX and product teams (interaction, UX research, engineering, content strategy).

Advanced skills in problem-solving and familiarity with technical constraints and limitations as they apply to designing for multiple business applications.

Understands key principles of design thinking, what it is and why it is important.

Ability to clearly communicate with a variety of stakeholders; ability to facilitate group discussions and meetings effectively.

Ability to adapt to new environments and pivot quickly when needed.

Demonstrated curiosity and a deep passion for learning.

Demonstrated active listening skills; ability to identify when additional information is needed from customer/manager and asks cogent and relevant questions to obtain it.

Portfolio highlighting multiple projects and your direct contributions.

Business Acumen:

Understanding of key cross-functional concepts that impact the organization.

Keeps current on industry landscape; ability to map industry trends to internal vision.

Ability to communicate effectively with various stakeholder groups.

Leadership:

Defines objectives, problems, and questions and gathers appropriate inputs before generating and evaluating solutions and answers.

Ability to act as a leader in communicating conceptual ideas and design rationale, all within a user-centered design process.

Self-motivated, able to prioritize and manage workload and meet critical project deadlines.

Strong communication skills and the ability to build good working relationships

Additional Information

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer (https://assets.phenompeople.com/CareerConnectResources/GE11GLOBAL/en_global/desktop/assets/images/poster_screen_reader_optimized_w_supplement.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

As a federal government contractor, GE requires U.S. employees to be fully vaccinated against COVID-19, unless an employee is in a state where this requirement is temporarily paused for federal contractors. Proof of vaccination will be required.

Relocation Assistance Provided: No

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