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General Electric Service Methods Engineer in Waukesha, Wisconsin

Job Description Summary

The Service Methods Engineer is responsible for ensuring on-time delivery of service product features, technical publications, training, global parts availability, and service process validation for Premium CT product lines. The position provides exposure to the entire system and requires communication with all functions in the organization and will be involved in the full life cycle of the product from definition to verification/validation and installed base support.

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Essential Responsibilities

Defining procedures for field modifications, calibrations, and part replacements

Owning product and subsystem requirements related to serviceability and diagnosis

Setting FRU strategies and interfacing with external organizations such as GPRS and Service Operations

Maintaining effective quality systems compliant with GE Quality policies and Six Sigma standards

May be asked the coordinate the work of other service engineers, such as creating work breakdown structures, product plans and staffing/resourcing plans, and managing those project plans through the entire development process.

Leverages knowledge in advanced aspects of technical/functional areas and applies technical theory and practical experience with input from relevant functional areas to solve complex problems

Works independently and possesses a level of functional expertise necessary to influence and execute technical and project delivery execution

Works with the online center, field engineers, customers and/or program leadership to ensure that the project deliverables are consistent with the goals of larger programs or initiatives

Supports mentoring of junior technical talent

Owns assigned technologies that support competitive technical differentiation

Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.

Complete all planned Quality & Compliance training within the defined deadlines.

Identify and report any quality or compliance concerns and take immediate corrective action as required

Requirements

  • Bachelors degree in Engineering or related field; or equivalent (defined as a High School Diploma/GED and 6 years relative work experience)

  • 4 years relative work experience

  • Demonstrated technical domain knowledge by being current on engineering design principles, architectures and advancements in clinical and engineering concepts and technologies

  • Demonstrated problem-solving techniques

  • Demonstrated ability to make recommendations to technical and program leadership to improve the product, process or technology

  • Demonstrated organizational, functional, and leadership expertise to lead a small team on a project, sub-system or platform initiative

Desired Characteristics

  • Experience working in a Service or Systems Engineering team.

  • Strong analytical, trouble-shooting skills

  • Customer focused: strong interpersonal skills, ability to listen to customer, build relationships, and work under pressure

  • Hands-on approach with regards to installations, upgrades and repairs

  • DICOM Networking experience

  • Design For Reliability (DFR) or Design For Service (DFS) experience

  • Working Linux knowledge

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer (https://assets.phenompeople.com/CareerConnectResources/GE11GLOBAL/en_global/desktop/assets/images/poster_screen_reader_optimized_w_supplement.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

As a federal government contractor, GE requires U.S. employees to be fully vaccinated against COVID-19 unless you receive an approved medical or religious accommodation. Proof of vaccination will be required.

Relocation Assistance Provided: Yes

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