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General Electric Customer Operations Specialist in Waukesha, Wisconsin

Job Description Summary

As the Customer Operations Specialist you will ensures first-class service process execution on customer service contracts. Partner with Service Sales, Field Service, and Customers to meet commitments and resolve issues related to invoicing and contract administration. Analyze contract data to provide customer cost savings and profitable service growth.

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Roles and Responsibilities

    1. Drive the overall execution of the GEHC customer service contract loading into all applicable processes including additions, deletions, and modifications to existing contracts
    1. Execute service strategy to ensure contracts align with long-term goals. Work with customers and the field team to drive results.
    1. Installed base data entry and data quality. Data quality and attention to detail a must.
    1. Consolidate contracts to align service strategy. Help drive decision-making with
    1. Manage biomed, multi-vendor and core GE product-based offerings.
    1. Work closely with field service sales and service, service marketing, and commercial solutions to resolve technical and process-related issues.
    1. Effectively manage and prioritize various projects with minimal supervision.
    1. Provide support for timely resolution of customer contracts in coordination with Service Sales and field service teams.

Qualifications/Requirements

    1. Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
    1. Complete all planned Quality & Compliance training within the defined deadlines.
    1. Identify and report any quality or compliance concerns and take immediate corrective action as required.
    1. Knowledge and understanding of all Global Privacy and Anti-Competition Policies (including but not limited to GE Healthcare HIPPA Guidelines, NEMA Regulations, etc.) and operates within them to ensure that no company policy or US / Int’l and/or local Law is broken.
    1. Knowledge and understanding of all Environmental Health Policies (including but not limited to GE Healthcare EHS Policies, GE Healthcare Fleet Rules, etc.) and operate within them to ensure that no company policy or US / Int’l and/or local Law is broken.
    1. Ownership of contract entry quality to ensure accuracy, configuration integrity and that all requirements are tied to documented customer inputs.
    1. Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification of the Quality Management System.
    1. Associate degree in Business Administration, Finance, Marketing or related discipline and minimum one year of customer service experience; or a High School diploma/GED and five or more years of customer service experience.
    1. High proficiency in Microsoft Office Suite products (e.g., Word, Outlook, Excel, Access).
    1. Minimum two years’ experience working with Microsoft Excel.
    1. Ability to communicate using local language.
    1. Strong focus on customer care and satisfaction.
    1. Demonstrated ability to work under pressure and to meet deadlines and commitments.

Required Qualifications

  • Bachelor's degree from an accredited university or college (or a high school diploma / GED with experience in field.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

The [salary/hourly pay] range for this position is [64,000Min-80,000Mid96,000Max]. The specific [salary/hourly rate] offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location. In addition, this position is eligible for [a performance bonus/variable incentive compensation/equity ONLY IF APPLICABLE].Available benefits include health, welfare, retirement and paid leave.

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Additional Information

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer (https://assets.phenompeople.com/CareerConnectResources/GE11GLOBAL/en_global/desktop/assets/images/poster_screen_reader_optimized_w_supplement.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

As a federal government contractor, GE requires U.S. employees to be fully vaccinated against COVID-19 unless you receive an approved medical or religious accommodation. Proof of vaccination will be required.

Relocation Assistance Provided: No

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