General Electric Field Service Engineer in Russia

Role Summary:

Responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction, and maintaining all equipment models specific to a modality or modalities in the assigned area.

Essential Responsibilities:

  1. Maintain all models specific to a modality in the assigned area.

  2. Perform total

system level trouble-shooting on complex multi-symptom problems.

  1. Maintain

daily interface with doctors and technicians on equipment status issues, to ensure

satisfaction of primary customers.

  1. Assist in Account Sales visits, help train

others where necessary, and identify Sales

opportunities and communicate them to account team.

  1. Assist in the growth

and direction of business in geographic area.

  1. Responsible for Warranty and

PMS contract cost control.

  1. Responsibly complete all administration tasks on

time (e.g., ensure timely completion of FMI’s

and PMS inspections documentation for assigned accounts).

  1. Play a leading

role in complex and multifunctional rooms.

  1. Share best

practices.

  1. Maintain effective quality systems and programs compliant with

ISO 9001 standard, according

to the GE Service Quality Policy Statement.

Qualifications/Requirements:

  1. Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality

Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job

type/position.

  1. Complete all planned Quality & Compliance training within the

defined deadlines.

  1. Identify and report any and all customer quality or compliance

concerns immediately to the

Quality Organization.

  1. Identify and report any personal quality or compliance

concerns immediately to the Quality

Organization.

  1. Ensure timely dispatch closure.

  2. Ensure

completion of all field modifications instructions (FMI’s) within prescribed

timeframe.

  1. Participate in continuous improvement activities by identifying and

appropriately escalating

process and product quality gaps, providing solutions when

possible.

  1. Qualified to degree level

or equivalent.

  1. Technical and analytical skills, with between two and four years

of Field Services experience.

  1. Comprehensive knowledge of a specific

modality or multi-modalities.

  1. Sought by others for guidance and

advice.

  1. Proficiency in English.

  2. Ability to work

independently with minimum direction.

  1. High work standards and

quality.

  1. Shows Initiative and motivation.

  2. Plans and

organizes work effectively.

  1. Excellent communication skills, listening skills,

and interpersonal skills.

  1. Strong customer skills and deals tactfully and

effectively with differences of opinion (e.g.,

influences rather than directs).

About Us:

GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE’s mission and deliver for our customers. www.ge.com

Locations: Russian Federation