General Electric 24/7 Customer Support Specialist in Veresegyhaz, Hungary
Job Description Summary
Support Global Customer Service Center in 3 shifts 24/7, 365 days a year – make and receive phone calls from internal and external customers regarding requests and assist them in case of issues. Follows an individual work plan and meets day to day short term objectives. Has the ability to resolve issues through immediate action or short term planning. Provide 24/7 service in 3 shifts, even in weekends /bank holidays.
Key Accountabilities/ Execution:
In a helpdesk environment, provide outstanding service and representation to external and internal customers through accurate order entry and call handling with superior, professional communications.
Manually enter Quote/Order data into Oracle based Parts ERP System and SAP system, which includes logging and screening of orders/quotes received via fax/scan or email.
Manage and prioritize tasks from the team’s shared mailbox.
Send out initial customer quote and order acknowledgements.
Collaborate with multiple departments to provide most accurate quotes/orders possible.
Work as a liaison between the customer, sales, product management, logistics for supply and demand and other corporate personnel.
Manage emergency orders and expedite emergency shipments.
Start emergency US Domestic and International shipments; help OM Team with regular shipments if needed.
Help other teams with regular quote, order entry and any kind of shipments if needed.
Initiate VDIR shipments in off hours (and in office hours as well if needed).
Support new release and system enhancement testing (i.e. Oracle ERP, Parts Connect, OTM).
Support Legacy Alstom Team with off-hours emergency shipments, and other ad-hoc emergency tasks.
Provide 24/7 service in 3 shifts, even in weekends /bank holidays.
Follow EHS rules and warn others to follow the rules, execute mandatory EHS trainings and immediately report the incidents and near misses as required.
Further tasks not involved in this Job Description that the immediate leader/manager assigns with verbally or in writing.
Bachelor’s degree from an accredited university or college
Proficiency in Microsoft Office software
Proficient in English (additional language is a plus; (German, Italian or French)
Fluent Hungarian is a must
Capabilities to effectively communicate both horizontally and vertically within customer and GE organizations
Excellent communication skills, self-motivated, and ability to handle multiple priorities
Assertive, agile, very precise, and have good problem solving skills
Ability to perform in a team environment
Self-starter, capable of working with minimum supervision
Strong, passionate supporter of Customer Service
Positive „I can do it” personality
Relocation Assistance Provided: No