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General Electric Enterprise Application Engineer - SFDC in Van Buren Township, Michigan

Job Description Summary

At GE, we rise to the challenge of building a world that works. As the Enterprise Application Engineer, you will build Commercial technology solutions (Salesforce, etc.) to enable business operations and deliver market-competitive products and services to internal customers. You will be working on multiple projects/programs as a technical expert on a Commercial Digital Technology team, partnering with business stakeholders, functional teams, and other DT teams across all of GE’s businesses.

Job Description

Roles and Responsibilities

  • Be the technical lead for GE Corporate Salesforce platforms and provide technical expertise across multiple Commercial platforms/tools.

  • Responsible for the administration, configuration, design, and development of these Salesforce platforms, supporting users in various GE businesses and functions.

  • Work with product owners, business stakeholders/users, and other technical resources to ensure high-quality DT deliverables and streamlined operations that meet business needs and growth.

  • Establish self as and serve as a trusted partner to businesses from DT/IT perspective, understand business processes, gather and analyze business requirements, build technical designs and functional specifications, and then implement and continuously enhance.

  • Drive and own standard work for technical solution implementations from end-to-end to meet business requirements and industry/GE-wide best practices, by balancing Salesforce OOTB product features and customizations for the best user experience and minimized technical debt.

  • Participate in the analysis, design and development of a strategic roadmap and implementation based upon a current vs. future state in a cohesive technical architecture viewpoint.

  • Work on various SaaS software (i.e., Salesforce, Conga, DocuSign) license management and footprint reconciliations via automated tool and processes to help drive the governance for Commercial technologies across GE businesses.

  • Actively engage the GE Commercial DT community and facilitate monthly forums/learning sessions.

  • Define and maintain technical knowledge regarding solutions and platforms, contribute to our expanding knowledge base and repository of best practices and domain expertise.

  • Research, evaluate and learn emerging technology, industry and market trends to assist in product development and/or operational delivery activities.

Basic Qualification

  • Bachelor's Degree in Computer Science or “STEM” Majors (Science, Technology, Engineering and Math)

  • A minimum 2 years of professional experience in Salesforce, including 3-5 Salesforce implementations i.e., Sales, Service, and Community Clouds, Tableau CRM (formerly Einstein Analytics).

Eligibility Requirement

  • Legal authorization to work in USA is required. We will not sponsor individuals for employment visas, now or in the future, for this job.

  • Must be within a commutable distance to a GE office located in the following cities: Atlanta GA; Schenectady NY; Van Buren MI; Bangalore, IN.

Desired Characteristics

Technical Expertise:

  • Salesforce certified (Admin, Developer, etc.) or specific Salesforce trainings i.e., Trailhead

  • Skilled in Salesforce.com with hands-on experiences on SFDC administration and configuration - User Interface, Standard/Custom Fields & Objects, Validation Rules, Workflows, Approval Processes, Sharing & Security Rules, and Reports & Dashboards.

  • Has extensive experiences over SFDC customizations - Triggers, APEX, VisualForce, SOQL, SFDC Lightning and Tableau CRM (formerly Einstein Analytics).

  • Demonstrates knowledge and experiences of SDFC integrations and API methodologies.

  • Utilizes tools including Data Loader, Workbench, Visual Studio to complete support and maintenance operations in SFDC.

  • Proficiency in MS Excel including formulas and functions (i.e., vlookup), pivot table, etc.

  • Understands and has experiences in Web technologies, Software Development Life Cycle, software deployments and configurations, Agile/Scrum, and Lean.

  • Keen interest to learn current and emerging technologies and continuously build expertise.

Business Acumen:

  • Demonstrates knowledge and understanding of businesses, products, key processes, customers, suppliers, market/competitors, and key cross-functional concepts that impact the organization, business/org/team priorities and organizational dynamics.

  • Understands the business commercial processes (ITO, OTR).

  • Has ability to work effectively with customers, stakeholders, functional teams to understand their business processes and commercial operations, analyze and solve problems to drive value-added and optimal outcomes for the businesses.

  • Drives technical and business discussions relative to architecture design & implementation direction aligning with business goals.

Leadership:

  • Continuously measures deliverables of self and team against commitments, effectively manages different and competing priorities and participates in change initiatives by implementing new directions.

  • Has strong analytical and problem-solving skills, communicates in a clear and concise manner, effectively evaluates information/data to make decisions, anticipates obstacles and develops plans and solutions to resolve.

  • Understands the value of a disciplined, rigorous and transparent approach to problem solving in a collaborative and matrixed environment.

  • Goes beyond merely delivering the asks from business partners and leaders, conducts critical thinking and takes initiatives to deep dive and identify undiscovered areas for the best outcomes.

Personal Attributes:

  • Continuously achieves excellence with ‘can do’ attitude and self-motivation, welcomes challenges as continuous learning and growth opportunities.

  • Has ability to manage multiple priorities in a fast-paced & dynamic work environment as a self-starter, is able to work well with different teams with minimal supervision.

  • Has excellent verbal & written communication skills, and strong interpersonal skills, demonstrates the ability to extract and communicate how customers are thinking and bridge the perspectives between business and DT/IT towards common goals.

  • Collaborates well with others to solve problems and is a great team player.

  • Eager to learn new tools and techniques, shares ideas, encourages and accepts feedback well.

Additional Information

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer (https://assets.phenompeople.com/CareerConnectResources/GE11GLOBAL/en_global/desktop/assets/images/poster_screen_reader_optimized_w_supplement.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No

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