General Electric Warranty Engineer in Taoyuan City, Taiwan
Job Description Summary
The Warranty Engineer will manage all warranty cases raised by the Customer and coordinate the closure of warranty items with Services Engineering/Sourcing/Technical Advisor/ Customer Contract Manager teams and functions to enable execution and fulfillment of extended scope claims including BOP and HRSG.
Additionally, key priorities will include reducing risk by ensuring cost control, planning/scheduling, and risk management within the sites under their portfolio.
Being the point-of-contact with the Owner for all Warranty & Punch List/Defects issues during the Defects Warranty Period.
Maintaining the warranty log.
Accepting or rejecting Defects claims from the Owner.
Conduct suitable initial investigations to validate validity of Warranty Claims raised by the customers.
Lead the reviews and actioning of the initial customers’ claims for identified scopes, centerline (GT, ST & Gen or extended scope (BOP & HRSG).
Coordinate cross-functionally with engineering, sourcing, fulfilment teams and region on warranty claim evaluation/financial estimate and ensure claims are channeled and approved timely.
Organize engineering, financial and operational reviews to ensure the adequacy of the solution, costs estimates and provisions if applicable.
Integrate with key members of the region team to develop warranty event schedule, plan and execute activities related to extended scope, BOP and HRSG claims, including Labor / tooling / vendor scoping and oversight.
Manage the reviews and progress thru reporting arrangements on progress of the warranty projects with Customers and Internally.
Drive project level, cost control and schedule tracking and reporting system/process and implement it with a purpose to report and control variance and improve on time delivery and financial position of project(s).
Working with Owner and internal stakeholders to expeditiously resolve disputed Defects.
Conduct weekly warranty meeting to discuss open Defects, schedule, status of deliveries, etc.
1. Bachelor's Degree in Engineering from an accredited university;
Minimum 5 years' working experience of maintenance or commissioning in Power Plant environment;
Ability to converse in both English and Chinese language.
Overall understanding of products & power plants
Need to closely manage budgets & be able to balance decisions to limit costs & financial exposure (ie repair vs replace, sourcing local vendors to remedy warranty claims)
Need to fully understand GE contractual commitments.
Ability to work under tight deadlines and to prioritize under pressure
Strategic thinker with the ability to create and execute concrete action plans
Strong analytical, project management, and organizational skills
Ability to work independently
Strong interpersonal and leadership skills and ability to cooperate and influence customers and internal stakeholders.
Relocation Assistance Provided: No