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General Electric Customer Service Agent in Sterling, Virginia

Job Description Summary

Job Description

Role Summary/Purpose:

The role of a Customer Service Agent (CSA) within GE Aviation Systems LLC dba Dowty Propellers is to provide robust support between multiple levels of the organization. In addition, the CSA will provide order entry support and other duties as assigned. In this role you will be responsible for defined work or projects with moderate complexity. The CSA will follow an individual work plan, meet day-to-day short-term objectives, and resolve issues through immediate action or short-term planning.

Essential Responsibilities:

In addition, you will:

  • Organize order entry materials for shop processing

  • Accurately interpret and process various customer documents

  • Maintain communication among the customer fulfillment team in respect to any customer or field inquiries for missing information (logs, flight hours, maintenance history, etc.)

  • Proactively work to resolve issues preventing orders from being released from holds

  • Manage suppliers for outside processing components to include PO creation, tracking of component from our facility and back and to the shop

  • In addition, it is expected of the CSA to escalate issues of concern to the appropriate team member and follow up on resolutions

Qualifications/Requirements:

  • Bachelor's degree from an accredited university or college (OR High School Diploma / GED with 4 years of experience in a customer service-related role)

Eligibility Requirements:

  • Legal authorization to work in the U.S. is required. We will not sponsor individuals for 114 Powers Court, Lot 7 Bays-Dulles Industrial Park Sterling VA 20166-9321 employment visas, now or in the future, for this job opening

  • This role is restricted to U.S. persons (i.e., U.S. citizens, permanent residents, and other protected individuals under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)) due to access to export-controlled technology. GE will require proof of status prior to employment

  • PLEASE NOTE: Work Location listed is Sterling, VA. Ability to commute to and work from Sterling, VA location

Desired Characteristics:

  • Experience with Oracle

  • Experience with Microsoft Word and Excel

  • Strong verbal, written and interpersonal communication skills

  • Team player

  • Ability to multi-task

  • Ability to interact with all levels of the organization

  • Experience working within a manufacturing environment

  • Strong attention to detail

This role is restricted to U.S. persons (i.e., U.S. citizens, permanent residents, and other protected individuals under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)) due to access to export-controlled technology. GE will require proof of status prior to employment.

Additional Information

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer (https://assets.phenompeople.com/CareerConnectResources/GE11GLOBAL/en_global/desktop/assets/images/poster_screen_reader_optimized_w_supplement.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No

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