General Electric Technical Support Engineer in Singapore, Singapore
Job Description Summary
Technical Support Engineer is a key role managing and performing range of service activities on Protection & Control range of products providing quality customer services in repair center work, onsite services and technical support case & process management for the China, East Asia & Pacific region. You will be working with an International team of engineers across the region and factories in UK, Canada, Spain, India reporting to the Regional Services Manager based in Australia.
In return you will be rewarded with full scale product & continuous hands-on work training upon joining [3-6 months], global working exposure, unparalleled development opportunities, access to GE’s state of art training platforms including GE BrilliantYOU and an opportunity to work & learn from the world’s best leaders.
The key responsibility is to manage and execute Protection relay product repairs in Singapore regional Service Centre (LSC) and occasionally on the customer site where necessary.
Become the local and regional product expert to support customers and channel partners in their planning, execution, product training and services support.
Become an expert in utilizing one of the best customer case management tool – Salesforce and own the resolution of post-sales technical customer issues. Level 1,2,3 Technical Support – Resolves post sales Technical Issues.
Support an international team of GE engineers related to product services, troubleshooting, quotes, product quality improvement, customer feedback and sales.
Troubleshoot, analyze and resolve complex customer issues remotely, at LSC and at site.
Provide necessary technical details and improvement recommendations to R&D, Quality teams for product and process improvements.
Maintain accurate and traceable records works completed and prepare regular reports as and when required.
Manage repair center inventory, appropriate stock levels, re-ordering and logistics of equipment and parts in/out of Singapore repair center.
Prepare quarterly back-charge reports for factories for warranty work completed.
Maintain high standard in quality of work, environment, health and safety at work, including working nearby HV/LV equipments.
Engage with the customer promoting different service offerings, product range and provide full pre/post-sales support to the sales team whenever required.
Communicate schedule details, project milestones, time & service history sheets, manpower & tools/equipment requirements to the service leader Asia Pacific
Degree in Engineering (Electrical or Electronics) from an accredited university.
At least 2 years experience in technical support, services, laboratory work environment, power system protection, automation, or control applications is preferred.
Certificates/licenses for EHS, electrical work, technician, construction and other such is a plus.
Proficient in both spoken and written English is a must.
Expertise in operating computers, Windows, MS Office tools and other related computer hardware/software configuration with basic understanding of communication protocols and techniques.
Strong interpersonal skills supported by strong analytical, troubleshooting and problem-solving skills.
Able to work independently, work with international factories, willing to travel to customer sites. Please note that in GE we give highest priority to health & safety of our employees and considering current COVID-19 restrictions globally, remote operations are being conducted while being in local country until travel resumes normally.
Must have a valid Passport or the ability to obtain one.
Attentive towards Environmental Health and Safety regulations and compliance as per GE standards.
Good interpersonal skills and able to manage internal and external stakeholders effectively, including internal engineering and R&D functions, as well as customers and independent third parties.
Relocation Assistance Provided: No