General Electric Snr Solution Architect - Strategic Accounts & Solutions in Singapore, Singapore
Job Description Summary
ASEAN is a key region for GEHC. ASEAN growth strategy over next 3 years is primarily focused on increasing penetration of GEHC products, services and solutions in strategic customer segment. Strategic customer segment includes large private and public healthcare customers across ASEAN that seek differentiated technology, high touch service, and customized integrated solutions. GEHC hopes to achieve high share of wallet in this customer segment by developing a long-term strategic partnership model.
Along with Strategic Accounts Director, the position holder is responsible for long-term success of GEHC’s relationship with a set of strategic accounts by enabling achievement of goals mutually identified by customer and GEHC. On a day-to-day basis, the position holder will work with Strategic Accounts Managers, Product Leaders, and Service Leaders to understand needs and outcomes expected by GEHC’s strategic customers. Leveraging broad portfolio of products, innovations, service offerings coupled with complementary 3rd party solutions, the job holder will craft customized solutions and roadmaps that meet immediate, medium term and long-term needs of strategic accounts customers to enable securing large, strategic, cross-P&L customer purchases.
Reporting to the GM – Strategic Accounts & Solutions, this role is open to be based in Singapore, Malaysia and Thailand.
GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
Roles and Responsibilities
Build an Integrated Solution Offering
Understand expressed and latent needs of strategic accounts customers across ASEAN
Build a menu of offerings in partnership with internal (product, service, digital SMEs) to meet common customer needs
Develop 3rd party partnerships to build differentiated offerings that meet specific strategic account customer needs
Enabling Business Growth from Strategic Accounts
Partner with Strategic Account Manager (SAM) to build keen understanding of short and long-term clinical and technical needs of strategic account customers
Act as a senior advisor to the technical and general leadership at strategic account customers by helping them scope the nature of specific problem and outcome expectation.
Co-create multi-year customized roadmaps of solutions for each strategic customers that meet their needs & outcome expectation by integrating GEHC product, service, innovations, and 3rd party offerings; thus, enable creation of business plans that truly address vision/mission of the account.
Create technical components of proposals in response to RFPs originating from strategic account customers and communicate value proposition of GEHC integrated customized solution offerings
Enable, in partnership with SAMs, development and closing of new commercial opportunities with existing clients and securing new clients.
Deliver succinct, clear, insightful and influential executive level presentations that introduce GEHC integrated solution offerings and their value proposition to variety of customer stakeholders and have a proficiency in explaining GEHC portfolio value propositions
Establish strong relationship with clinical, technical and operational subject matter experts inside GEHC – regionally and globally – and keep abreast of new products, solutions and innovations
Manage multiple projects and effectively communicate progress updates to GE and customer leadership on a monthly/quarterly basis.
Provide on-the-job training around solutions needs assessment and deal structuring of outcome-based sales to SAMs
Master degree in business, public health, hospital administration; Degree in Medicine preferred
8+ years of experience in either advisory services/consulting with a proven track record of business development or 5+ years of operating experience in healthcare facilities or 5+ years of solution design experience in healthcare companies selling products and services to healthcare facilities
High level presentation and interpersonal skills; able to communicate and present ideas to customers in a way that produces understanding and impact that builds effective strategic relationships.
Proven capabilities in planning, structuring and executing multi-phased projects and / or client engagement strategies
Ability to influence and collaborate with senior level management team
Must be results-oriented and can effectively deal with ambiguity
Customer focused mindset with proven ability to respond to internal & external customer needs;
Ability to energize, develop and build rapport in matrix organization and work independently;
Ability to operate effectively in a multi-tasking, dynamic environment, while maintaining a forward-thinking and customer-first attitude.
Inclusion and Diversity
GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
Relocation Assistance Provided: No