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General Electric Omnichannel Leader in Singapore, Singapore

Job Description Summary

Omni Channel is a consistent, tailored, and on-demand buying experiences integrated across channels that focus on what the customer needs and wants. As an Omni Channel leader, you will lead key digital initiatives to improve customer experience during the buying journey. You will work closely with cross functional teams to understand business priorities, improvement needs for digital systems like SFDC, Apttus, Marketo and manage master data across systems.

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Roles and Responsibilities

  • Developing in-depth knowledge of sales territory, product lines, markets, sales processes or customer groups. Uses prior experience and acquired commercial expertise to execute initiatives / projects.

  • Strong understanding of key business drivers; uses this understanding to accomplish own work.

  • Manage executive stakeholder communication and progress reporting on various omnichannel initiatives

  • Ability to understand global product roadmaps and influence them based on regional priorities

  • Uses prior experience and on-the-job training to solve project outcomes. Has access to technical skills and analytical thinking required to solve problems. May use multiple internal sources outside of own team to arrive at decisions.

  • Cleans and maintains data in Commercial and other core systems (CRMs, ERPs, etc.).

  • Collaborate with regional business partners and technology leadership teams to define data governance objectives across the ecosystem for AKA region in one or more functional areas

  • Improve trust worthiness of the data and ensure fitment to purpose for dependent business process

  • A job at this level is likely to be an individual contributor, with proven interpersonal skills. Communication with direct colleagues and the business about design and coordination of services rendered.

Required Qualifications

  • Bachelor's Degree in Information Systems, Information Technology (DIGITAL), Computer Science, or Engineering

  • Minimum of 5 years managing Sales operations, omni channel customer engagement or digital marketing initiatives

Desired Characteristics

  • Proven experience of working with cross functional teams to execute key initiatives

  • Hands on expertise of database architecture and enterprise systems landscape.

  • Excellent influencing, interpersonal and communications skills (both written and verbal) with all levels of an organization

  • Strong track record of understanding and interest in current and emerging technologies demonstrated through training, job experience and / or industry activities

  • Strong team player – collaborates well with others to solve problems and actively incorporates input from various sources

  • Demonstrated customer focus – evaluates decisions through the eyes of the customer, builds strong customer relationships, creates processes with customer viewpoint and partners with customers to help shape their future initiatives

  • Strong analytical and strong problem-solving skills -communicates in a clear and succinct manner and effectively evaluates information / data to make decisions, anticipates obstacles and develops plans to resolve, creates actionable strategies and operational plans

  • Change oriented – actively generates process improvements, champions and drive change initiatives, confronts difficult circumstances in creative ways, balances multiple and competing priorities and executes accordingly

Inclusion and Diversity

GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

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Additional Information

Relocation Assistance Provided: No

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