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General Electric Post Sales Service in Shreveport, Louisiana

Job Description Summary

For roles that are responsible for customer relationships, specifically those dedicated to the time periods during, after and related to quality isuses. Responsible for customer engagement, monitoring customer satisfaction, customer data gathering, and acting as a conduit/facilitator of activities that prevent or resolve quality issues.

Job Description

Roles and Responsibilities

  • Manage non-conformance. Monitor customer satisfaction.

  • Own preventive and corrective actions.

  • Broadening knowledge of theories, practices and procedures in own discipline to execute functional policy/strategy; still developing functional knowledge and skills.

  • Basic understanding of key business drivers; uses this understanding to accomplish own work.

  • Good understanding of how work of own team integrates with other teams and contributes to the area.

  • May have some autonomy to make decisions within a defined framework.

  • Resolves issues in situations that require good knowledge and judgment within established procedures.

  • Consults more senior team members for issues outside of defined policy/parameters.

  • A job at this level requires good interpersonal skills. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE.

  • Explains technical information to others.

Required Qualifications

  • Bachelor's degree from an accredited university or college

Desired Characteristics

  • Strong oral and written communication skills.

  • Ability to document, plan, market, and execute programs.

Additional Information

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer (https://assets.phenompeople.com/CareerConnectResources/GE11GLOBAL/en_global/desktop/assets/images/poster_screen_reader_optimized_w_supplement.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No

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