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General Electric Sales Application Specialist (Cell Culture Scientist) in Shinjuku-ku, Japan

Role Summary:Responsible for providing the formal technical and application support during the sales process within in a Japan and Asia. Responsibilities may include providing the required pre-sale product demonstrations (or design-in support) as well as post-sale support, training and/or customer service activities to support sales objectives for Japan/Asia.

Essential Responsibilities:• Provide technical leadership during sales process by demonstrating full range of product features including potential uses, product capabilities and benefits to customers as needed

• Develop, coordinate and deliver product training to customers on cell culture related chemical reagent, software, application and/or equipment use, monitor customer installations within assigned territory/region to improve customer satisfaction and maintain customer relationships

• Improve customer satisfaction and socket retention through continuing education on optimization of products utilization by customer

• Support trade shows and professional conferences by performing product demonstration and promotion as well as customer training

• Use market and product knowledge to assist sales team in developing sales, marketing and customer service strategies

• Produce well-written post-training reports and provide regular feedback on customer satisfaction and needs

If also taking on team leadership role responsibilities also include:

• Facilitate team communication and the sharing of best practices

• Assist with the assimilation of new hires into the organization

• Act as a mentor to field team, providing technical and professional guidance as necessary to improve the customer experience

• Communicate with Sales and Application Leaders to align applications activities with sales needs and business objectives

• Communicate with local Applications Specialists and Account Managers to ensure all customer and business needs are met

• Energize team and maintain adherence of field processes

Qualifications/Requirements:

  • Demonstrated current cell culture process knowledge on various products/platforms

  • At least one of the following core experiences: Minimum of 5 years technical experience following certification with demonstrated technical skill in specific areas or at least 3 years commercial applications/modality experience with demonstrated successes in high level customer interactions and sales scenarios

  • Proficiency in computer skills in Microsoft Office Suite products

  • Willingness to travel extensively within your specified geographic region as well as to nationwide sales meetings and trade-shows

  • To the extent you are applying for a position that requires you to operate a GE owned/leased, privately owned/leased or rental vehicle for company business, you must be willing to submit to a check of your driving record

  • Ability to communicate effectively using local language

Desired Characteristics:1. Associate’s or Bachelor's degree preferred in related business or technical field

  1. Strong leadership skills (respected by peers and leadership for contributions to the business)

  2. Strong presentation skills (public speaking and lecture experience desired)

  3. Demonstrated ability to understand and present complex material in understandable terms

  4. Demonstrated interpersonal & communication skills (ability to effectively communicate, verbally and in writing, to external customers, global counterparts and to team members in other functional organizations)

  5. Solid problem solving skills (ability to manage and resolve conflict, communicate issues and propose solutions to both internal team members and external customers)

  6. Proven professional business acumen (experience interfacing with both internal team members and external customers as a part of a solution-based sales process)

  7. Self-motivated, willingness to take the initiative to identify opportunities for improvement and take actions to improve

  8. Team oriented with a customer satisfaction mindset

  9. Ability to multi-task effectively and manage multiple priorities at one time

  10. Willingness to be flexible/adapt to changing work environments

  11. Bio-manufacturing experience in large pharma/university setting preferred

  12. Advanced certification/registries desired

  13. Five or more years of demonstrated cell culture skills in specific

  14. Experience on all current GE products for which responsibilities cover

  15. Fluency in Japanese and English.

About Us:GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE’s mission and deliver for our customers. www.ge.comAdditional Locations:Japan;Shinjuku-ku or Osaka;

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