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General Electric Customer Experience Project Leader-Private in Shenyang, China

Job Description Summary

Managers of people from multiple families within the function. Impacts approaches, projects and programs in the functional area or affected business organization and ways of working. Impacts quality, efficiency and effectiveness of own team. Guided by commercial practices and policies that may be shaped by the role. Has significant control/influence over commercial priorities. There is moderate autonomy within the role to enter into/execute Commercial arrangements. High levels of Commercial judgement are required to achieve outcomes required.

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Role and Responsibility

  • Drive customer issues resolution in daily operation and escalate issues for Private business

  • Actively maintain interactions with external customers to prevent, intervene in and solve complex customer issues in a timely manner, in order to ensure a high level of customer satisfaction.

  • Interface with Function teams to develop and implement key initiatives to enhance customer experience and satisfaction

  • Add insights to reflect customer voices and customer experiences

  • Optimize internal process relates to the customer experience

  • Design and implement Customer Care program in different region & products

Requirement

  • Minimum 5 years relevant healthcare industry experience or minimum 3 years customer management experience

  • Experience and understanding customer needs and business drivers

  • Excellent interpersonal skills including, teamworking skills and good communication skills

  • Strong presentation, analytical and customer service skills

  • Self-starter able to manage time and organize and prioritize workload

  • Strong sense of ownership and accountability with a proven track record of execution;

  • Business acumen –understands commercial and operational business priorities

Inclusion and Diversity

  • GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Additional Information

Relocation Assistance Provided: No

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