General Electric Project Manager - APM in Shanghai, China
We are the doers. The leaders. The makers. The change-bringers. We are all different, uniting to solve the world’s toughest challenges. Our teams are hungry to make history, acting with integrity to relentlessly improve people’s lives. With every weld, every sale, and every code we write we keep the world in motion. It’s time to stop dreaming about the future; let’s build it together.
Role Summary/Purpose :
Responsible for the identification, development, and implementation of requirements in service related programs/projects.
Essential Responsibilities :
Drive customer satisfaction and product quality improvements; address manufacturing / field issues;
Maintain overall performance ownership throughout product life cycle and support new feature development activities for IB program releases.
Drive Global execution control activities including software updates, FMI planning / coordination and CSO resolution to improve key quality / customer satisfaction metrics for RAD / R&F products in the field.
Provide follow-up and closure of Product Leader issues, customer complaints / escalations and IB quality issues
Quality Specific Goals:
Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
Complete all planned Quality & Compliance training within the defined deadlines.
Identify and report any quality or compliance concerns and take immediate corrective action as required.
Bachelors or equivalent technical field experience; or equivalent (defined as High School Diploma/GED and 4 years progressive experience in a technical field or project management.)
3 years experience in cross-functional product development / integration, product support, or project management.
Ability to work effectively across functions to deliver results and execute multiple commitments within the Global Environment.
Multitasking abilities to drive critical issues simultaneously.
Resourcefulness, commitment, interpersonal, communication and negotiation skills..
Experience in working with Installed Base team and /or service; product knowledge;
Previous customer advocate and / or program core team leadership experience (LPI, LSI, SW Integrator and / or Subsystem Leader.
Desired Characteristics :
Minimum 24 credit hours of coursework toward a Bachelors degree or technical (or equivalent) degree in the function interning; or a recent graduate with a Bachelor degree or technical degree in the function interning.
In countries where applicable, a minimum GPA of 3.0.
Ability to exercise independent judgment consistent with department guidelines.
Previous experience using independent thought processes to plan ahead, process information, maintain workflow, and anticipate future needs of the team.
Strong organizational skills with high attention to detail.
Self-Starter, proactive, and able to work independently with minimal direction.
Ability to quickly identify and prioritize issues, create solutions, and meet deadlines.
Team player with strong interpersonal skills and capable of working within a globally diverse team across different time zones.
Relocation Assistance Provided: No