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General Electric E-commerce Operations Manager in Shanghai, China

Job Description Summary

You lead and support cross product and cross business growth initiatives … drive profitability & global growth Jobs at this level operate with some autonomy but are covered by well-defined Commercial policies or review of end results. The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (typically annual volume, margin and compliance requirements). Responsible for medium-sized sales territories.

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Summary:

The E-Commerce Operations Manager (EOM) reports to the E-Commerce Director and is responsible for successfully operating the E-commerce operations of the MiniGo location. The EOM provides leadership and guidance to Leads and Associates to drive sales, e-commerce operations and a positive customer experience. The EOM participates in the hiring and training processes to support the delivery of key performance indicators (KPIs).

Key Roles and Responsibilities:

Leadership

Model company values in all actions, communication and decision-making

Participate and provide input during the hiring processes for E-Commerce Operations Leads and Associates

Work with the E-Commerce Marketing Manager to support the training and development of the team

Operations

Assume all responsibility and accountability for the day-to-day e-commerce operations by effectively managing Leads and Associates

Work with direct reports to execute the accurate processing of e-commerce orders

Oversee inventory levels to ensure they meet customer demand

Directly manage applicable controllable expenses and identify opportunities to increase contributions and partner with the E-Commerce Director to create and execute an action plan to capitalize on opportunities

Regularly communicate with E-Commerce Director to discuss strengths, opportunities, and trends in business

Requirements

  • Financial and Business Acumen: Evaluate financial and business indicators and translate data into actionable information to drive results

  • Service Focus: Place great emphasis on creating customer loyalty by ensuring the highest value of service is always provided and by delivering on commitments to the customer

  • Communication: Provide the information required by others in a concise, direct, and unambiguous way. Strive to ensure that the receiver clearly understands the specifics of the message and are able to listen to, receive, and understand messages conveyed by others

  • Process Management: Take a systematic approach in contributing to making the company’s workflow more effective, efficient, and capable of adapting to an ever-changing environment

  • Drive Results: Motivate individuals to achieve and exceed goals by establishing accountabilities, clarifying performance expectations, agreeing to high standards and measure, monitor and review performance, and provide timely and relevant feedback

  • Team Building: Enable and encourage group members to work together to complete tasks and accomplish goals that individual members could not accomplish alone

  • Problem Solving & Decision Quality: Able to use rigorous logic and methods to solve problems with effective solutions

Inclusion and Diversity

GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

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Additional Information

Relocation Assistance Provided: No

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