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General Electric Business Intelligence in Shanghai, China

Job Description Summary

You should lead cross functional collaboration to resolve customer issues and drive for strategic change to upgrade customer.

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Responsibilities

  • Build a customer success management strategy and structure. Lead long term strategy development and execution for end to end customer experience upgrading. Creating world class customer service as you input to and execute the customer experience strategy

  • Align & help guide the multiple survey processes to gather balanced feedback and optimize the customer responses rate. Analyzing & summarizing customer feedback and requests for changes.

  • Closely work with other functional/SBU CX leaders to develop to drive for process optimization, service level improvement & standardization. Reduce customer issue resolving cycle time and improve customer satisfaction.

Qualifications:

  1. Proven experience in influencing, leading teams and driving change results orientation

  2. Minimum of 10 years experience in customer facing roles or operational roles.

  3. Demonstrated strong verbal and written communication skills with demonstrated facilitation experience

  4. Can-do attitude & strong advocate of lean six sigma methodology

  5. Strong analytical and quantitative skills

  6. Fluent working knowledge of English language (written and oral)

Inclusion and Diversity

GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

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Additional Information

Relocation Assistance Provided: No

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