General Electric Service Supervisor in Schenectady, New York
Role Summary:Lead the team on site, control the progress of work and safety and equipment, handle contradictions between repairing time and customer’s loss, identify risk and work out measures for emergency response program. Communicate with technicians to identify any deviation and risk day by day, drive the technicians to increase efficiency and focus on cost to reduce/optimize outcome.
Service operation supervisor (Day-to-Day)
Estimate repair working hours and BOM to contribute service quotation
Deal with customer technical questions and resolve accordingly with business requirements
Dispatch technicians to site according to their skill level
Communicate with technicians to identify any deviation and risk day by day, drive the technicians to increase efficiency and focus on cost to reduce/ optimize
Identify the essential of repairing job (warranty & paid job).
Lead the team on site, control the progress of work and safety and equipment, handle contradictions between repairing time and customer’s loss, identify risk and work out measures for emergency response program.
Training of technicians in the new repair methods and existing repair instruction.
Periodic quality audit on site such as integrity of repair process, expire date of materials and PPE, record to findings and make the correctly action. Upload audit report in QMS, document improvement methods and to share each team when it was approved.
Assist with EHS engineer to avoid/control safety risk
Field Claim Management (Day-to-Day)
Implement Service Instructions and new materials and processes
Technical Helpdesk for Regional Service
Lead field inspections, participating in blade wreck investigations and RCA’s to determine cause and effect of failure and upload findings to design/production responsible
Support technical training of Regional Service Engineers
Prepare technical report
Improve existing repair solutions technically and cost effectively as possible based on feedback from the field
Technical support for regional EHS, in order to agree safe procedures, an implementation in Service Instructions
Evaluate and asses claims and damages
Define BOM for repair and work hours required
Drive customer satisfaction through communication and timely feedback
Carry-out Technicians duties as and when required to balance recovery hours on 50/50 basis
Provide the new training or retraining to Technicians
Update training matrix
Ensure work is performed technically correct and fully documented
To lead the team of Service Technicians
Identifying and building a successful team and to comply with LM standards within all areas emphasizing EHS, quality, cost reduction and documentation.
Monitor Teams performance
Optimize Operational Productivity
Administrative control of documentation & reports
Ensuring that assignments are solved financially correct and according to LM processes
Ensuring satisfactory and correct documentation on all repairs and projects
Periodic audit quality on site.
Upload audit report to QMS then input score of technicians in the skill matrix
Initiate corrective action building working process such as check list to prevent recurrence
Spot-check working processes via check lists to prevent shortfalls and recurrence
Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 4 years of experience in Services)
Minimum of 3 additional years of experience in Resource Management
Strong oral and written communication skills
Strong interpersonal and leadership skills
Ability to influence others and lead small teams
Lead initiatives of moderate scope and impact
Ability to coordinate several projects simultaneously
Effective problem identification and solution skills
Proven analytical and organizational ability
About Us:GE Renewable Energy harnesses the earth’s most abundant resources – the strength of the wind, the heat of the sun and the force of water – to power the world’s biggest economies and the most remote communities.
With an innovative spirit and an entrepreneurial mindset, we engineer energy products and digital services that create industry-leading value for our customers around the world.
We see the promise of renewable energy everywhere we look. Our team has the courage, scale, passion, diversity and resourcefulness needed to deliver that promise wherever and however the world needs it.
Together with our customers, we’re proving that no one ever has to choose between affordable, reliable, or sustainable energy.
We are unleashing limitless energy.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.
Additional Eligibility Qualifications:GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).Additional Locations:United States;New York;Schenectady;