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General Electric Service Supervisor in Schenectady, New York

Role Summary:Lead the team on site, control the progress of work and safety and equipment, handle contradictions between repairing time and customer’s loss, identify risk and work out measures for emergency response program. Communicate with technicians to identify any deviation and risk day by day, drive the technicians to increase efficiency and focus on cost to reduce/optimize outcome.

Essential Responsibilities:

  • Service operation supervisor (Day-to-Day)

  • Estimate repair working hours and BOM to contribute service quotation

  • Deal with customer technical questions and resolve accordingly with business requirements

  • Dispatch technicians to site according to their skill level

  • Communicate with technicians to identify any deviation and risk day by day, drive the technicians to increase efficiency and focus on cost to reduce/ optimize

  • Identify the essential of repairing job (warranty & paid job).

  • Lead the team on site, control the progress of work and safety and equipment, handle contradictions between repairing time and customer’s loss, identify risk and work out measures for emergency response program.

  • Training of technicians in the new repair methods and existing repair instruction.

  • Periodic quality audit on site such as integrity of repair process, expire date of materials and PPE, record to findings and make the correctly action. Upload audit report in QMS, document improvement methods and to share each team when it was approved.

  • Assist with EHS engineer to avoid/control safety risk

  • Field Claim Management (Day-to-Day)

  • Implement Service Instructions and new materials and processes

  • Technical Helpdesk for Regional Service

  • Lead field inspections, participating in blade wreck investigations and RCA’s to determine cause and effect of failure and upload findings to design/production responsible

  • Support technical training of Regional Service Engineers

  • Prepare technical report

  • Improve existing repair solutions technically and cost effectively as possible based on feedback from the field

  • Technical support for regional EHS, in order to agree safe procedures, an implementation in Service Instructions

  • Evaluate and asses claims and damages

  • Define BOM for repair and work hours required

  • Drive customer satisfaction through communication and timely feedback

  • Carry-out Technicians duties as and when required to balance recovery hours on 50/50 basis

  • Provide the new training or retraining to Technicians

  • Update training matrix

  • Ensure work is performed technically correct and fully documented

  • To lead the team of Service Technicians

  • Identifying and building a successful team and to comply with LM standards within all areas emphasizing EHS, quality, cost reduction and documentation.

  • Monitor Teams performance

  • Optimize Operational Productivity

  • Administrative control of documentation & reports

  • Ensuring that assignments are solved financially correct and according to LM processes

  • Ensuring satisfactory and correct documentation on all repairs and projects

  • Periodic audit quality on site.

  • Upload audit report to QMS then input score of technicians in the skill matrix

  • Initiate corrective action building working process such as check list to prevent recurrence

  • Spot-check working processes via check lists to prevent shortfalls and recurrence

Qualifications/Requirements:

  • Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 4 years of experience in Services)

  • Minimum of 3 additional years of experience in Resource Management

Desired Characteristics:

  • Strong oral and written communication skills

  • Strong interpersonal and leadership skills

  • Ability to influence others and lead small teams

  • Lead initiatives of moderate scope and impact

  • Ability to coordinate several projects simultaneously

  • Effective problem identification and solution skills

  • Proven analytical and organizational ability

About Us:GE Renewable Energy harnesses the earth’s most abundant resources – the strength of the wind, the heat of the sun and the force of water – to power the world’s biggest economies and the most remote communities.

With an innovative spirit and an entrepreneurial mindset, we engineer energy products and digital services that create industry-leading value for our customers around the world.

We see the promise of renewable energy everywhere we look. Our team has the courage, scale, passion, diversity and resourcefulness needed to deliver that promise wherever and however the world needs it.

Together with our customers, we’re proving that no one ever has to choose between affordable, reliable, or sustainable energy.

We are unleashing limitless energy.

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.

Additional Eligibility Qualifications:GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).Additional Locations:United States;New York;Schenectady;

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