General Electric Service / Project Coordinator in Schenectady, New York
Role Summary:Play a major role for clear communication between Technicians and Management. Ensure high quality standard in terms of Customer communication, including daily communication about on-site progress. Align with Customer expectations during on-site performance. Prepare estimation for Customers based on costs evaluation delivered by Supervisor and approved by Sales Department. Ensure that processes related to services request and quotation are followed and that paid jobs meets desirable CM target.
Align with Customer start date
Deliver all necessary documents
Prepare estimation using input from Supervisors and other Departments involved
Send Order Confirmation after received, reading and analyzing PO from Customer
Update ERP system and LM Sales Funnel
Deliver package of necessary documents (training certificates, RAMs, etc.) to Customer
Prepare handover package of documents for Service Supervisor
Brief scope of work and repair methods prior to starting work
Inform Customer about team arrival or any delays
Send daily report to Customers
Inform Customer about any major change related to costs, duration or EHS
Drive Customer for back-office Customer Satisfaction Feedback Report
Review Internal and External Service Report
Review Real Costs vs. Estimated Costs
Align with Customer final invoice value
Send invoice together with External Service Report to Customer within 10 working days from work completion
Providing Customer with timely Order Confirmation based on received Purchase Order
Handle request regarding paid work OTC from customers (orders over 10K Euro for Sales evaluation)
Handle execution of claims according to LM T&C and processes
Arrange for ordering of transport, crane, travel, special tools and material needed to the specific jobs and communicate with Customer Site accordingly
Coordinate with subcontractors all pre-work issues and gather necessary documents after the job is completed
Communicate and plan service jobs with Planning, Service Supervisor and customer according to LM processes
Coordinate with Engineering if special instructions are needed
Ensure alignment with Customer on final value of the invoice and explain differences
Complete service report and invoice according to described process
Ensure customer satisfaction with prompt communication
Send office version of Customer Satisfaction Feedback to Customer back-office and register feedback on intranet
Give input to optimising processes and tools used daily
Marketing and Sales or Technical Degree
Minimum of 2 years BtB sales or Customer Service experience
Strong oral and written communication skills
Strong interpersonal and leadership skills
Ability to influence others and lead small teams
Lead initiatives of moderate scope and impact
Ability to coordinate several projects simultaneously
Effective problem identification and solution skills
Proven analytical and organizational ability
About Us:GE Renewable Energy harnesses the earth’s most abundant resources – the strength of the wind, the heat of the sun and the force of water – to power the world’s biggest economies and the most remote communities.
With an innovative spirit and an entrepreneurial mindset, we engineer energy products and digital services that create industry-leading value for our customers around the world.
We see the promise of renewable energy everywhere we look. Our team has the courage, scale, passion, diversity and resourcefulness needed to deliver that promise wherever and however the world needs it.
Together with our customers, we’re proving that no one ever has to choose between affordable, reliable, or sustainable energy.
We are unleashing limitless energy.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.
Additional Eligibility Qualifications:GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).Additional Locations:United States;New York;Schenectady;