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General Electric North America Warranty Region Leader - ONW in Schenectady, New York

Job Description Summary

All activities providing the necessary support on pre- and post-contractual administration & management , Terms & Conditions of the contract and the Management of claims. Also involves definition, management, and execution of risk modeling activities in support of the contract or project. Also involves definition, management, and execution of contract estimating processes and activities to support tenders and project reviews. Owns/influences budgets and operating plans. The role is guided by operating policy. Works with cross functional teams. The role has autonomy within the operational area or a segment within a larger business unit. The role may have a major impact on a small business unit or Family within a Function or P&L. High levels of evaluative judgment and operational acumen are required to achieve outcomes.

Job Description

Roles and Responsibilities

  • Manage Warranty and Guarantee Programs for assigned customers, consistent with General Terms Agreements and Company Policies

  • Responsible for accurate and timely settlement of all Warranty and Guarantee claims from assigned customers

  • Developing expertise in own function.

  • May include roles that are experts in their discipline, providing professional or thought leadership

  • Influences policy and ensures delivery within area of responsibility, linking with other parts of the organization.

  • Interprets internal and external business challenges and recommends best practices to improve products, processes or services.

  • Utilizes understanding of industry trends to inform decision making process.

  • Leads others to find creative solutions within complex manufacturing processes with technical variety and/or interdependent production cycles.

  • Employs sophisticated operational/product management, manufacturing or engineering techniques. Interaction with adjacent functions needed to solve issues.

  • Has the ability to evaluate quality of information received and questions conflicting data for analysis.

  • Uses multiple internal and external resources outside of own function to help arrive at a decision.

  • May lead functional teams or projects with moderate resource requirements, risk, and/or complexity.

  • Presents business or technical discipline solutions to leaders.

  • Communicates complex messages and negotiates mainly internally with others to adopt a different point of view.

  • Influences peers to take action and may negotiate with external partners, vendors, or customers.

  • Responsible to drive operating rhythms within team, and with the ONW leadership team, to include regular C-suite reviews

  • This is a People Leader position with direct reports

Required Qualifications

  • Master's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s)/Function(s)).

Desired Characteristics

  • Strong oral and written communication skills.

  • Strong interpersonal and leadership skills.

  • Demonstrated ability to analyze and resolve problems.

  • Demonstrated ability to lead programs / projects.

  • Ability to document, plan, market, and execute programs.

  • Established project management skills.

  • Knowledgeable of the ONW operating environment, including key customers, technologies, and systems

  • Proven track record in increasingly complex roles​

  • Ability to "go deep" and to "go broad" to ensure the team is focused in critical areas but does not lose site of the bigger picture

  • Strong executive presence

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer (https://assets.phenompeople.com/CareerConnectResources/GE11GLOBAL/en_global/desktop/assets/images/poster_screen_reader_optimized_w_supplement.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: Yes

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