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General Electric Lead User Experience Designer in Schenectady, New York

Job Description Summary

Responsible for the application of user experience design methodologies, best practices and proven processes to help deliver digital technology projects and products on schedule with superb quality.

Job Description

Roles and Responsibilities

In this role, you will:

  • Lead a small group of UX professionals, vendors or contractors

  • Work with product owners and architects to develop multi-generational product plans

  • Work directly with customers and users to understand business and technical needs

  • Utilize your technical proficiency in Design Research, Visual Design, Interaction Design, Design Technology or Content Strategy by contributing to multiple rapid research, design, prototyping and

  • product development efforts, including budgets

  • Work with product owners across the businesses to understand market needs & vision; work with teams to quickly translate that vision into designs for software

  • Participate in and lead team discussions relative to current user experience projects

  • Contribute to effective documentation and communication of design - via wireframes, mockups, and requirements engineering

  • Build consensus by using facts to drive decisions and practicing excellent communication

Required Qualification

  • Bachelor's Degree in Computer Science or “STEM” Majors (Science, Technology, Engineering and Math)

  • Minimum 8 years years of experience

Desired Characteristics

  • Leads team's engagement with product owners and other business stakeholders to frame problems, prioritize and scope design efforts, receive and respond to design feedback, with the ultimate goal of

  • shipping a high-quality product that is valued by our customers

  • Mentors team to use participatory design activities (e.g. paper prototype co-creation, card sorting) to understand vision, business model and assumptions and tacit knowledge about user needs and behaviors.

  • Mentors team in conducting user research to understand user needs, mental models and working contexts

  • Leads teams to create annotated prototypes or wireframes of user interface designs that visually and textually communicate the behavior of a software application.

  • Participates in constructive design thinking workouts.

  • Mentors others to use systems thinking to address problems and questions at scale.

  • Manages projects that provide direct business impact.

  • Demonstrates detailed knowledge of how industry trends & competitive landscape impact GE.

  • Identifies cross cutting business needs that intend to leverage similar technologies.

  • Sees patterns within industry issues.

  • Identifies new project opportunities based on design thinking principles and prior outcomes.

  • Translates the realistic and creative ideas into plans and actions. Thinks beyond boundaries to create vision.

  • Uses facilitative techniques to lead cross-functional teams

  • Remains objective and neutral. Redirects group from unproductive or disruptive behavior if needed.

  • Uses root cause analysis to identify, correct and/or eliminate the causes of problems as well as the

  • problem itself.

  • Recommends corrective as well as preventative actions. Recommends timeframes in which to execute preventative actions. Initiate change requests in response to risks that threaten the projects. Provides advice in managing business risk.

  • Communicates functional strategy and roadmap with sufficient detail for teams to utilize.

  • Collaborates with leadership on mediums and messages that drive the intended direction of the organization with measurable results.

  • Uses critical thinking skills and disciplined approaches to help leaders and leadership teams resolve

  • issues and define solutions.

  • Excellent communication skills and the ability to interface with senior leadership with confidence and clarity

  • Identifies new opportunities by creating bonds of trust with customers. Creates a team environment where people are motivated, share more, feel more engaged, and ultimately perform better.

  • Is able to help colleagues see the value of a human-focused perspective in technology research, design and development.

  • Supports the team to drive through ambiguity

  • Proactively engages with cross-functional teams to resolve issues and design solutions using critical thinking and analytical skills and best practices.

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer ( . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: Yes