General Electric HR Specialist - Payroll and Benefits (401k) in Schenectady, New York
Job Description Summary
Job Profile Summary: In this role, you will be responsible for executing on Payroll & Benefits process(s) in RSP 401K and Restoration Plan. Develop an in-depth understanding of Payroll & Benefits systems, processes, and legislative rules. This role requires emphasis on data integrity and analysis to support key HR decisions while providing coverage and support as needed. Identify and resolve operational issues and support process improvement. Promote “Best in Class” service while developing effective relationships and working cross functionally with internal teams and suppliers.
Roles and Responsibilities
Individuals who are responsible for the quality delivery of multiple payroll & benefit processes and service to the businesses. Manages RSP/401K queries from employees, managers and HRM's in a timely, and professional manner. Correctly administers benefit/payroll processes. Manages service delivery metrics in relation to outsourced benefits/payroll. Includes those who lead Payroll & Benefits Service Delivery teams, and/or the operations for such teams. Mostly used in Shared Service teams, but can be found in Business teams.
Applies general knowledge of business developed through education or past experience. Understands how work of own team contributes to the area.
Resolves issues using established procedures. Consults People Leader or more senior team members for issues outside of defined parameters.
Collaborates with others to solve issues. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Exchanges technical information, asks questions and checks for understanding.
Handles simple data entry work requiring face value check and correction.
Drive increased productivity and compliance through process improvements, standardization and simplification within retirement 401K processing area (s)
Foster a culture of customer service excellence and continuous process improvement by providing “Best in Class” customer service and advise on complex questions/requests from employees, businesses and HR partners on RSP
Maintain high standards of accuracy, timeliness and quality to ensure compliance with relevant legal and GE policy requirements
Develop effective relationships with stakeholders through strong interpersonal skills and proactive communication
Continuously build and share area of expertise; keep current with internal and external updates and changes
Provide ad-hoc operational support for assigned processes and projects
Participate in internal, external payroll and benefits audits
- Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 4 years of experience in Job Family Group(s)/Function(s)).
Previous experience in HR Operations, Payroll & Benefits, or Global Mobility Services preferred
Strong customer service focus, with the ability to anticipate customer needs with a high level of responsiveness
Self-motivated and able to work independently or as part of a team environment
Applies solid judgment ensuring integrity, compliance, & confidentiality
Passion for continuous process improvement and simplification
Strong analytical and problem solving skills with proven ability to organize and analyze data
Demonstrated organization skills, attention to detail and accuracy
Strong written and verbal communication skills with fluency in local language and English
Comfortable delivering against quantitative and qualitative performance metrics
Proficient with Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Systems application expertise; (PeS or Oracle) knowledge desired
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer (https://assets.phenompeople.com/CareerConnectResources/GE11GLOBAL/en_global/desktop/assets/images/poster_screen_reader_optimized_w_supplement.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
As a federal government contractor, GE may in the future be required to have U.S. employees fully vaccinated against COVID-19. Some GE customers currently have vaccination mandates that may apply to GE employees.
Relocation Assistance Provided: No