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General Electric Fleet Support Specialist-2 in Schenectady, New York

Job Description Summary

Post Sales engineering support of customer issues. This can include repairs (both returns and field), technical support or a field service or other service request Accountable for the quality of own work. Subject to direct operations supervision/prescribed work instructions/systems checking. Executes within a well-defined operations framework. There is generally a step by step sequence of standard operational tasks which need to be followed to achieve an end result. Great experience for an entry level engineer to perform hands on troubleshooting.

Job Description

About us

GE’s Onshore Wind business has a total installed base of more than 50,000 wind turbines in more than 35 counties, with 100+ GW of global installed capacity. We harness increased onshore wind energy potential through a broad family of turbines that are uniquely suited for a variety of wind environments, including Cypress, GE’s most powerful onshore wind turbine, and GE’s 2MW platform, which has more than 20GW installed and in operation today. We are committed to ourcustomers’ success in wind, offering a broad portfolio of products and services that make renewables the energy of choice for a cleaner future.

Roles and Responsibilities

As the Reliability Specialist, you will:

  • Able to proficiently perform the remote troubleshooting of power assets escalated from the Fleet Support Operators using digital tools;

  • Read, understand, execute and seek opportunities to highlight updates as needed for Fault handling procedures.

  • Document and communicate the technical data generated by the assigned project consistent with engineering policies and procedures

  • Adhere to applicable regulatory compliance requirements as applicable to local requirements;

  • Provide situationally dependent monitoring on request for portions of the monitored fleet;

  • Support (and potentially execute) Parameter and Software updates as needed or requested by leadership;

  • Provide timely communications/escalate with the respective stake holders on significant issues or developments observed during day to day monitoring

  • Participate on teams assigned to address organizational initiatives and generic issues

  • Assure proper documentation of technical data generated for the assigned projects and/or tasks consistent with engineering policies and procedures

  • Actively feed lessons learned back into procedures and quality checks to drive ROC world class operational excellence

  • Resolution and troubleshooting of ServiceNow support cases;

  • Assist as requested to train new employees;

  • Document all work performed via guidelines in approved procedures and appropriate playbook via provided digital tools;

  • Support as requested planned and unplanned Balance of Plant responsibilities as well as Fleet Support Operator responsibilities should a need arise,

  • Actively manage customer phone support requests;

  • Act as designated Shift Coordinator driving shift handover, acting as point of escalation during shift for customer issues

Required Qualifications

  • Bachelor’s Degree in Engineering, Information Technology, Energy Technologies, Operations or Computer Science from an accredited College or University

  • Ability and willingness to travel 10%

  • Ability and willingness to work onsite in Schenectady NY, on a 24/7 shift structure including potential on-call support as required

  • Must be a US Citizen for NERC compliance.

Desired Characteristics

  • Power asset experience in Operations, Maintenance or Remote Operations for 2 years minimum

  • Strong quality awareness and ability to predict future failures, defects and problems based on digital data analytics.

  • Previous experience with power asset process controls including software and firmware

  • Knowledge of general network communications / IT systems and troubleshooting tools

  • Strong Communications skills both verbally and written in English

  • Ability to learn technology outside of one's specialty

  • Distinctive ability to analyze technical processes

  • Self driven and ability to demonstrate leadership skills

  • Ability to make decisions and to adopt responsibility

  • Ability to work with multicultural teams, strong team player

  • Ability to work within structured work methods

  • High flexibility and motivation

  • Flexible to travel and work arrangements

  • Ability to sit or stand for extended periods of time.

The salary range for this position is 62,400.00 - $93,600.00 USD Annual. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location. Available Health and Welfare benefits include, Prescription drug, dental and vision coverage; saving account options (such as a Health Care Flexible Savings Account, Health Reimbursement Account, Limited Purpose Flexible Spending Account, and Dependent Care Flexible Spending Account); and an employee assistance program. Additional Benefits include a defined contribution 401(k) plan, employee life insurance, optional dependent life insurance, employee accidental death or dismemberment insurance coverage, short-disability, optional long-term disability, pre-tax transportation/commuter program, paid holidays, paid time off, parental leave, a layoff plan for salaried employees, tuition refund program, use of CareLoop, adoption assistance, optional identity theft prevention insurance, optional person legal assistance, and optional personal excess liability insurance.

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer ( . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: Yes