General Electric Digital Services Quality Leader in Schenectady, New York
Job Description Summary
Drive quality initiatives as they relate to field services activities as well as the QMS processes.
Roles and Responsibilities
Analyze NPS surveys and verbatim to develop improvement plans in partnership with the regions
Audit key processes for compliance and continuous improvement
Develop Services performance metrics and work with the regions to drive continuous improvement
Service Request and Debrief performance management
Oversight of organization’s QMS procedures and work instructions
Writing of organization’s QMS procedures and work instructions
Approval of organization’s QMS procedures and work instructions
Deployment of organization’s QMS procedures and work instructions
Active involvement in decision-making affecting its QMS
Ensuring that organizational and Renewable Energy quality objectives are communicated and deployed
Ensuring the effective implementation of the QMS through internal auditing and other relevant monitoring.
Reporting to top management on QMS performance and improvement needs/opportunities
Master's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s)/Function(s)).
Minimum of 5 years of significant experience in the Services & Business Operations.
Strong oral and written communication skills.
Strong interpersonal and leadership skills.
Demonstrated ability to analyze and resolve problems.
Demonstrated ability to lead programs / projects.
Ability to document, plan, market, and execute programs.
Established project management skills.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer (https://assets.phenompeople.com/CareerConnectResources/GE11GLOBAL/en_global/desktop/assets/images/poster_screen_reader_optimized_w_supplement.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: Yes