General Electric Customer Support Upgrade Engineer in Schenectady, New York

Role Summary:

In this role, you will provide upgrades of GE Digital products. This includes working with leadership and Project Management to coordinate upgrades. Effectively collaborate with internal cross-functional teams to ensure successful customer outcomes and satisfaction. Duties may include installation, integration, or configuration activities. Frequent interaction will be required with customers, third party vendors, and GE Digital teams.

Essential Responsibilities:

  • Provide an accurate and timely accounting of all billable and non-billable times as required including technical install documentation checklist completion.

  • Maintain ongoing contact with customer throughout installation process.

  • Communicate with all individuals involved in the implementation project, both within the company and at the customer site, to ensure completion of project on the documented date.

  • Perform research and fact-finding to ensure, when possible, operational or existing functionality is used to solve customer's specific needs and expectations.

  • Responsible for upgrades and customer satisfaction, during the installation/upgrade cycle as well as installation/upgrade process improvements.

  • Attend and participate in customer meetings which will ensure that all customers tasks are performed on the system needed to complete the upgrade and achieve a successful completion.

  • Update and maintains documentation of work performed in the appropriate quality record tool.

  • Perform troubleshooting procedures to identify and resolve problems quickly and with confidence. Escalates to next level of support when necessary.

  • Assist sales and marketing with technical advice.

  • Assist with knowledge sharing during/after projects for internal and external teams.

  • May perform other duties as assigned.

  • These responsibilities will be performed in a remote or onsite location. Qualifications/Requirements: Basic Qualifications

  • Bachelor’s degree IT Technology) or equivalent military education plus 3+ years of experience in an IT related field; or Associates Degree with 5+ years of experience in IT related field; or a High School Diploma/GED and 7+ years of experience in IT related field.Eligibility Requirements

  • Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job (If Visa Sponsorship is No)

  • Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen Desired Characteristics:

  • Experience interfacing with both internal team members and external customers as part of a solution-based service process

  • Exceptional written and verbal communication skills; Fluent English

  • Experience with large upgrades and providing customer satisfaction and quality

  • Well defined organizational skills and decision-making ability

  • Ability to prioritize multiple assignments/projects while meeting deadlines; Multi-task skills.

  • Software experience with one or more of the following, installation, support, training

  • Experience using TCP/IP networks, communications and associated tools

  • Experience in VM environment setup and operating system optimization

  • Passion for quality while also demonstrating time management skills

  • Deep knowledge of at least two modalities or 2 product lines depending on the business

  • Experience with large-scale project management where deadlines were met on or ahead of schedule.

  • Knowledge of the customer requirements and demonstration of customer service skills.

  • Familiar with Microsoft products, Project, Excel, Word, PowerPoint, Visio.

  • Experience with reporting tools including Crystal Reports.

  • Knowledge of clinical information systems.

  • Experience in database set-up and scripting

  • Multiple platform development / support experience (Windows, IBM-AIX, HP-UX, HACMP, Linux, SunOS).

  • Experience with interface engines including Cloverleaf, Datagate, eGate.

  • DBA Certification (Oracle, Microsoft SQL); HL7 Certification; MCSE, CCNA certified

  • Knowledge of Windows Terminal Server, VM and Citrix.

  • Experienced with system architecture including Terminal Servers, Clustering, Networks, and High Availability Systems

  • Cabling and termination experience (3-5 years).

  • 3 Years working in an RDBMS (database) environment.#DTR About Us: GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE’s mission and deliver for our customers. www.ge.com GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at http://www.ge.com/sites/default/files/15-000845%20EEO%20combined.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Locations: United States; Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming; open to us locationGE will only employ those who are legally authorized to work in the United States for this opening.