General Electric Chromatography Media Specialist (NY,NJ,CT) in Schenectady, New York
Role Summary:Responsible for providing the technical sales and product support for chromatography resin, for process development through production scales, within in a limited geographic region working with Account Managers supporting GE Healthcare’s Life Science Customers. Responsibilities include providing pre-sale support, product demonstrations, seminars, team selling activities as well as post-sale support, training and/or customer service activities to support sales objectives for their Region.
Provide expert technical leadership during sales process by demonstrating superior product and application knowledge to “design in” GE chromatography resins.
Accountable to the Chromatography Modality for performance of Regional Area sales goals. Work with your assigned area sales team to meet and exceed Modality annual sales targets.
Develop and maintain business relationships with the top accounts in their region through personal contact on a regular basis.
Support customer purification and manufacturing projects by providing product and application information, answering inquiries, giving presentation, assist with logistics, and providing limited Chromatography bench work in support.
Improve customer satisfaction and retention through education, process trouble shooting and continued optimization of customer processes.
Develop, coordinate and deliver product training to Customers and Account Managers on products and applications within assigned region to improve customer satisfaction and maintain relationships.
Support trade shows and professional conferences by giving product seminars, presenting posters and working trade show booth.
Use market and product knowledge to assist sales team in developing sales, marketing and customer account sales strategies
Provide competitive product/market reports and regular feedback on customer needs and satisfaction to internal stakeholders
Facilitate Field Rep/Modality team communication and the sharing of best practices
Assist with the assimilation of new hires into the organization
Act as a mentor to new field team members, providing product, technical and professional guidance as necessary to improve the customer experience
Communicate with other Modality Applications Specialists and Account Managers to ensure all customer and business needs are met
BS Degree in Science (Biology, Biochemistry, Chemistry) or Engineering
Strong, working knowledge of chromatographic techniques plus hands on experience in protein purification
Five years of progressively responsible post-bachelor’s experience as Research Scientist or Chromatography Product Specialist, or Field Application/Technical Specialist is acceptable.
Solid problem-solving skills - ability to resolve complex problems, communicate issues and propose solutions to both external customers and internal team members.
Good understanding and knowledge of the Biopharmaceutical /Biotech Industry
Team oriented with a customer satisfaction mindset
Willingness to travel within your specified geographic region as well as to periodic nationwide sales meetings and tradeshows
Ability to communicate effectively using local language
To the extent you are applying for a position that requires you to operate a GE owned/leased, privately owned/leased or rental vehicle for company business, you must be willing to submit to a check of your driving record
M.S/PhD. Degree in related science or engineering field
Experience with Biotech/Biopharma process development
Experience with Pilot Plant or cGMP Biopharma production
Working knowledge of GE Life Science BioProcess chromatography resin
Understand of validation and FDA regulated environment
Working knowledge of membranes and filters
Strong presentation skills - Demonstrated ability to understand and present complex material in understandable terms
Demonstrated interpersonal & communication skills (ability to effectively communicate, verbally and in writing, to external customers, global counterparts and to team members in other functional organizations)
Ability to multi-task effectively and manage multiple priorities at one time
About Us:GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE’s mission and deliver for our customers. www.ge.com
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.
Additional Eligibility Qualifications:GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).Additional Locations:United States;Connecticut, New Jersey, New York;