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General Electric Services Engineer in Sao Paulo, Brazil

Job Description Summary

The Services Engineer cultivates relationships with a portfolio of customers in both pre-sales and project delivery phases and provides objective advice and assistance on the strategy, structure, management and operations of a customer organization, in support of identified business purposes and objectives.

The Services Engineer provides technical leadership in pre-sales and delivery phases to clients, cross-functional GE teams and key suppliers to identify and define client business outcomes and continues to manage those relationships to ensure outcomes are met within project constraints. You will play a key leadership role in defining, implementing and maintaining the internal Project Engineering team’s best practices and delivery standards across existing and new opportunities.

Job Description

Key Responsibilities:

  • Familiar with and understand the Asset Management suite of telecommunications products, such as Smallworld GIS, Electric Office, Gas Distribution Office, Global Transmission Office, Physical Network Inventory, Logical Network Inventory, Network Inventory Gateway, GeoSpatial Analysis, and Mobile Enterprise solutions

  • Contribute to technical analysis activities, such as requirements gathering, gap analysis of user requirements, and data migration needs.

  • Engage throughout the full lifecycle of assigned projects, participating in decisions on architecture, design, and functionality to keep programs on track in terms of budget, time, and customer expectations.

  • Effectively leverage product capability, driving standardization, limiting customization, and maximizing reuse of content developed for previous solutions.

  • Effectively communicate both verbally and in writing with peers and team members as an inclusive team member, supporting pre-sale strategy, services consulting efforts, and project execution.

  • Develop best practice, processes, and standards for effectively carrying out data migration and ETL activities.

  • Effectively apply Agile execution methodology and project standards.

  • Maintain & continuously update technical skills and knowledge.

  • Work independently as well as part of the team.

  • Apply Test Driven Development practices to all Software Development work.

Basic Qualifications:

  • Bachelor’s Degree in Geography, Computer Science or in “STEM” Majors (Science, Technology, Engineering and Math)

  • Direct customer facing experience

  • Minimum of 3 years related work experience leading engineering teams, implementing a suite of products and engaging directly with customers

  • Programming experience in software development with Magik

  • Smallworld Electric Office

  • Advanced English

Desired Characteristics

  • Committed to maintaining the highest standards of service quality in all aspects of project delivery

  • Software skills in software analysis, design, quality assurance, methodology, and architecture

  • Demonstrated ability to manage multiple projects simultaneously

  • Strong organizational, analytical, and problem solving abilities

  • Strong Software development skills in software analysis, design, methodology, and architecture

  • Ability to develop project tools and templates to facilitate ease of implementation

  • Voice opinions and presents clear rationale using data or factual evidence to influence and look for opportunities to improve the customer experience while maintaining business requirements

Additional Information

Relocation Assistance Provided: No