General Electric Lead Services Specialist - Technical Support in Sao Paulo, Brazil
Role Summary:Post sales support of customer issue. This can include repairs (both returns and field), technical support or a field service or other service request.
Essential Responsibilities:• Level 1,2,3 Technical Support – Resolves post sales Technical Issues.
• Develops a year plan for its own department. Is involved in discussions with other functions and teams about improvement in processes, procedures and ways of working.
• Communicates across direct organization.
• Presents to senior leaders in specific technical space and on cross functional teams on how technologies interconnect and contribute to overall strategy.
• Follows frameworks to get through the processes.
• Management of Root Cause Analysis (RCA) Projects;
• Day to day management of the project. Report project status and follow up;
• Escalation of risks and issues and review project scope (time, costs, deliverables, etc…)
• Ensure customer and stakeholder satisfaction;
• Lead and motivate project team
Qualifications/Requirements:• Bachelor's degree in Engineering from an accredited university or college;
• Minimum of 3 additional years of experience in Technical Support or Project Management;
• Fluent in English and Portuguese
Desired Characteristics:• Excellent oral and written communication skills.
• Excellent interpersonal and leadership skills.
• Ability to influence others and lead small teams.
• Lead initiatives of moderate scope and impact.
• Ability to coordinate several projects simultaneously.
• Effective problem identification and solution skills.
• Proven analytical and organizational ability.
• Desirable experience with problem solving tools (RCA, Ishikawa, 8D, DMAIC).
• Project Management Certification
GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE’s mission and deliver for our customers. www.ge.com
Additional Locations:Brazil;Sao Paulo;