General Electric Services Sales Account Representative in Santiago, Chile

About Us:

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

Role Summary:

This role drives overall client satisfaction based on consistent delivery of a total GE Healthcare solution. Responsible for providing the client with a single point of contact for all service operations. Develops a strategy to ensure client retention and growth through close interaction with the commercial sales teams.

Essential Responsibilities:

  • Responsible for the profitability and customer satisfaction for assigned contracts

  • Provide both service agreement, and time and material program management

  • Assist in sales campaigns for new contracts and proposals

  • Assure timely resolution of customer issues and customer satisfaction for assigned contracts

  • Interact with members of the customer service, parts & transactional services, field service, repair service and/or other teams

  • Function as liaison between internal organizations and customers for assigned contracts

  • Develop an operational year plan for the own department activities

  • Suggest improvements in products, processes and procedures

  • Contribute to plan of larger unit

  • Work together with high level leaders from the business and executives

  • Specify needs, communicate about project approach and presents outcomes of research done

  • Work with the GE Healthcare businesses and account management team to ensure clearcommunication throughout the enterprise

  • Work on the basis of predefined contracts and frameworks

  • Ensure timely contract renewals and warranty conversions

  • Aid sales processes to drive growth

Qualifications/Requirements:

  • Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 4 years of experience in Healthcare Services)

  • Minimum of 3 additional years of experience in Customer Contract Management

  • Flexible and able to succeed in ambiguous and rapidly changing environments

  • Willing to travel 20% of the time as required

  • Strong understanding of Healthcare Industry dynamics in Chile

Desired Characteristics:

  • Strong oral and written communication skills

  • Strong interpersonal and leadership skills

  • Ability to influence others and lead small teams

  • Lead initiatives of moderate scope and impact

  • Ability to coordinate several projects simultaneously

  • Effective problem identification and solution skills

  • Proven analytical and organizational ability

  • Strong problem solving skills and able to implement innovative solutions to customer problems

  • Experience working in a highly-matrixed environment

Locations: Chile; Santiago