General Electric Field Service Coordinator in Santiago, Chile

About Us:

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

Role Summary:

The Field Service Coordinator will be responsible for meeting the daily service repair and maintenance needs of the customer’s equipment and driving customer satisfaction through Service Excellence.

Essential Responsibilities:

  • Provide administrative and operational leadership that results in efficient day-to-day operationsof the team

  • Maintain primary site responsibility and integrate teams across modalities including but notlimited to team meetings & communication; and scheduling manpower, installs, shift coverage,training, etc

  • Work with operations leaders & process champions to ensure operational metrics; follow-upwith team members on any delinquencies

  • Maintain daily communication with customers to ensure resolution and proper follow-up, leadingto customer satisfaction

  • Understand and communicates area & HQ goals and objectives

  • Lead Environment Health and Safety and/or other applicable regulatory requirements

  • Reinforce EHS practices, provides open forums to facilitate FE’s engagement with EHS program

  • Participate in the escalation process to lead service delivery actions and resolve customerissues

  • Provide actionable feedback on performance of team members, both to the individual, as wellas to the Area Service Manager

  • Participate in sales opportunities, such as contract renewals and assisting with promoting andimplementing revenue programs

  • Candidate for Manager On Call duties, if applicable

Qualifications/Requirements:

  • Qualified to Degree level or equivalent

  • Technical analytical skills

  • Sought by others for guidance and advice

  • Proficiency in English

  • Ability to work independently with minimum direction

  • High work standards and quality

  • Initiative and motivation

  • Plan and organize work effectively

  • Excellent communications, listening and interpersonal skills

  • Strong Customer skills; deals tactfully and effectively with differences of opinion, influences rather than directs

Desired Characteristics:

N/A

Locations: Chile; Santiago