General Electric Customer Support Engineer Analyst, GE Healthcare in Santa Fe, New Mexico
GE is the world’s Digital Industrial Company, transforming industry with software-defined machines
and solutions that are connected, responsive and predictive. Through our people, leadership
development, services, technology and scale, GE delivers better outcomes for global customers by
speaking the language of industry.
At GE Digital, we are creating technology and solutions to enable social, mobile, analytical and cloud
capabilities for the Industrial Internet. The Industrial Internet is an open, global network that connects
people, data and machines. It’s about making infrastructure more intelligent and advancing the
industries critical to the world we live in. At GE, we believe it’s about the future of industry—energy,
healthcare, transportation, manufacturing. It’s about making the world work better. GE is
transforming itself to become the world's premier digital industrial company, executing critical
outcomes for our customers. Explore how you can drive greater asset reliability, lower operating
costs, reduce risk and accelerate operational performance with our Predix platform and software
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at http://www.ge.com/sites/default/files/15-000845%20EEO%20combined.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
This role is responsible for providing expert software technical support and/or Application Support including maintenance for GEHC customers. Provide support to customers experiencing application workflow/clinical issues displaying an in-depth client workflow or clinical knowledge and/or technical difficulties. Work in a team environment displaying strong communication skills with internal and external customers.
Uses troubleshooting techniques and programming skills to make needed modifications to customer database and ensure information integrity
Uses troubleshooting techniques and programming skills to analyze and resolve customer issues as assigned in compliance with the standard turn-around time or project milestones
Uses standard utilities and programming skills, deliver software to customer sites from GEHC standard version libraries as well as updates GEHC system with resolution status
Supports product or application with little or no assistance, maintains a high level of quality following all GEHC department standards
Is responsible for quality solutions to be implemented at client sites
Understands and follows departmental standards
Adheres to and advances the use of GEHC coding conventions, debugging techniques, tools, and documentation.
Acts as a technical resource to other members of the department and customers
Analyzes and resolves most software issues with minimum assistance
Specifies, sets up, codes, and processes complex conversion and interfaces for assigned clients meeting all project plan dates set
Has in-depth knowledge of at least 1 major product. Supports multiple products or suites, while maintaining a high level of quality, following all GEHC department standards
Has a concentration in/familiarity with other applications to develop integration expertise
May write or contribute user/technical documentation and case notes
Meets with customers as necessary, analyzes their needs, and provides insight into products and their functionality
May be required to work overtime, on-call, weekends, and holidays
Identify and report any personal quality or compliance concerns immediately to the Quality Organization, ensure timely dispatch closure
Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe
Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps
Flexibility to provide onsite support, as needed
Provides customer support in 24x7 environment Qualifications/Requirements: Basic Qualifications:
Bachelor’s Degree or Associates and 1 year of progressive experience within technical service role or equivalent (defined as High School Diploma/GED and 4 years progressive experience within technical service role: software, hardware, networks databases, and/or desktops.
GE Leadership Program Graduates will get credit towards relevant work experience, commensurate to the program they have completedEligibility Requirements:
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. Desired Characteristics:
Bachelor’s Degree in Computer Science, IT or related field
Knowledge/experience with the healthcare industry
Strong customer-service skills
Highly motivated team-player
Prior project or technical leadership experience
Demonstrated ability to train/mentor peers
Ability to stay calm in pressurized situations and coach people through solving problems
Ability to drive improvements in efficiency#DTR Locations: United States; Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming; South Burlington, and other US citiesGE will only employ those who are legally authorized to work in the United States for this opening.