General Electric Sr Staff Customer Reliability Manager in San Ramon, United States

Role Summary:

Customer Reliability Manager with main focus being in the power industry

Essential Responsibilities:

  • The Customer Reliability Manager must leverage industry experience, equipment knowledge, software know-how, and customer satisfaction skills to deliver world class predictive analytics and monitoring solutions to assigned customer accounts.

  • Leverage a career of equipment reliability, troubleshooting, startup, and maintenance experience to help guide customers on equipment health issues and performance losses.

  • Serve as a teacher and mentor to help younger Customer Reliability Engineers learn and understand rotating and process equipment related to power generation, oil and gas, aviation, and mining industries; leveraging the experience of the greater IPRC team when necessary.

  • Quickly master cutting edge predictive analytics software and tools.

  • Deftly manage customer expectations and satisfaction for assigned customer accounts Qualifications/Requirements: Basic Qualifications:

  • Bachelor's Degree in an engineering discipline from an accredited university or college.

  • Minimum 8 years of experience in the Power Generation IndustryEligibility Requirements:

  • Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. Desired Characteristics:

  • Working knowledge of industrial equipment, maintenance, and trouble shooting.

  • Experience analyzing time series data of industrial equipment.

  • Able to excel in a team environment.

  • Computer programming/scripting skills.

  • Enthusiastic and has a great attitude.

  • Hard working and committed to superior quality in their work#DTR About Us: GE is the world’s Digital Industrial Company, transforming industry with software-defined machinesand solutions that are connected, responsive and predictive. Through our people, leadershipdevelopment, services, technology and scale, GE delivers better outcomes for global customers byspeaking the language of industry.At GE Digital, we are creating technology and solutions to enable social, mobile, analytical and cloudcapabilities for the Industrial Internet. The Industrial Internet is an open, global network that connectspeople, data and machines. It’s about making infrastructure more intelligent and advancing theindustries critical to the world we live in. At GE, we believe it’s about the future of industry—energy,healthcare, transportation, manufacturing. It’s about making the world work better. GE istransforming itself to become the world's premier digital industrial company, executing criticaloutcomes for our customers. Explore how you can drive greater asset reliability, lower operatingcosts, reduce risk and accelerate operational performance with our Predix platform and softwaresolutions.GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at http://www.ge.com/sites/default/files/15-000845%20EEO%20combined.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Locations: United States; Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming; Open to all US citiesGE will only employ those who are legally authorized to work in the United States for this opening.