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General Electric Manufacturing Business Operations Leader in San Ramon, California

Job Description Summary

As the Manufacturing Business Operations Leader, you will leverage strong business acumen and a passion for operational rigor to design and deploy a Global Sales Operations strategy for the Digital Manufacturing Organization. Reporting into Richard Kenedi, General Manager of Digital Manufacturing and leading a regional sales operations team, you will define and deploy standardized work for global sales operations, price realization and strategic planning goals for the organization.

Job Description

Roles and Responsibilities

  • Sales force effectiveness, productivity analysis, allocation of resources and territory coverage, sales incentives, Salesforce CRM platform and tools, lead for commercial planning and forecasting, Inquiry to Order (ITO) processes, ITO lead for business reviews.

  • Developing commercial expertise across one or more countries, product lines, markets, sales processes, or customer groups. Influences policy and ensures delivery across large and/or diverse sales territories.

  • Interprets internal and external business challenges and recommends best practices to improve products, processes or services. Utilizes understanding of industry trends to inform decision making process.

  • Leads others to find creative solutions to address complex projects, product lines, markets, sales processes, or customers. Has the ability to evaluate quality of information received and questions conflicting data for analysis. Uses multiple internal and external resources outside of own function to help arrive at a decision.

  • May lead functional teams or projects with moderate resource requirements, risk, and/or complexity. Communicates complex messages and negotiates mainly internally with others to adopt a different point of view. Influences peers to take action and may negotiate with external partners, vendors, or customers.

Global Sales Operations

QMI process and execution standardized across regions

Pipeline metrics (total rate, conversion, etc..) & performance visualization and triggers for action

Consistent process and rigor across regions to drive improvement and determine multiple paths toward to Order/Revenue targets

Account planning leadership review cadence

NEAT implementation within BU across the regions

Manage the QBR process and ensure consistency of content with CAMs for all Channel Partner reviews

Price realization

Annual (or determined cadence) for Price Book setting, process, structure, execution

Process, structure, execution for NPI pricing, work with Product Managers to ensure proper market research completed


Coordinate and assure Lean activities within the BU

Work closely with the Lean leader to ensure PSRs transition properly to sustained standard work

Maintain and manage the Lean activity funnel within the organization

Work closely with the Lean leader to make Lean a ‘way of life’ throughout the organization within the BU

Action Plan and Action Item management across all functions and activities within the organization

Annual Planning / Strategic Planning

Drive forward year planning

Work closely with Strategy lead to drive annual strategic planning initiative

Management / Leadership

Lead a team of 3 regional sales operations

Be a part of the leadership team in recruiting, developing and retaining the best talent for the Manufacturing team

Operational management of key meetings

QMIs, MORs, QBRs, Leadership Staff

Required Qualifications

Master's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Sales & Digital Sales Operations.

Desired Characteristics

  • Humility, Transparency, Focus

  • Relentless in expectations for adherence to process and structures

  • Extremely well disciplined with action item management

  • Accretive to team dynamics, good spirited

  • Strong oral and written communication skills. Strong interpersonal and leadership skills. Demonstrated ability to analyze and resolve problems. Demonstrated ability to lead programs / projects. Ability to document, plan, market, and execute programs. Established project management skills.

Additional Information

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer ( . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No