General Electric Dowty Field Services Representative - Miramar, CA in San Ramon, California
Job Description Summary
The Field Service Representative will be responsible for supporting the R391 (C130) Composite Propeller System, both on and off wing at the customer site. In this role you will be the product expert and focal point for providing assistance with troubleshooting, training, planning, and logistical issues to complete the contract workspace.
Essential Responsibilities :
The Field Service Representative will be responsible for performing intermediate and limited depot level repairs.
The FSR will provide direction and assistance to work group in order to meet assigned objectives.
In this role you will work within defined parameters to make decisions, apply concepts to issues of moderate complexity, and resolve issues through immediate action or short-term planning.
In particular, you will: Perform all duties in accordance with the Performance Work Statement (PWS).
Provide general technical direction and assistance to the customer in the operation, maintenance, repair, logistic support, and installation of GE products.
Provide on-site interpretation of data and technical instruction.
Provide Project and Field Service management with complete and prompt information regarding status of: customer problems, failures, trends, and climate.
Provide technical assistance through on-site guidance and training in proper operation, maintenance, and troubleshooting of assigned programs and ground support equipment, including; the use and proper interpretation of data and technical instructions.
Provide communication to Product Support and Field Service regarding all program activities and problems through regular, timely reports, with reports including obtaining, interpreting, and, communicating significant market intelligence and sales opportunities for both assigned programs and support.
Assist customer in scheduling maintenance and workload.
Assure that equipment and parts meet established schedules.
Review reported malfunctions and identify / analyze any undesirable trends. Make recommendations on findings.
Review effectiveness of maintenance actions in order to identify training needs.
Anticipate requirements beyond those that immediately affect the program and assist in implementing actions to satisfy those requirements.
Bachelor's Degree from an accredited college or university (Or a High School Diploma /GED with a minimum of 4 years of experience in a Field Service or Aviation Maintenance position, to include; Turbo Prop / Shaft propulsion or Propeller systems).
Ability and willingness to obtain and maintain a security clearance while located domestically in the US.
This role requires use of technical data subject to U.S. Government contract restrictions and this posting is only for U.S. Citizens.
GE will require proof of status prior to employment.
During training period and based upon business needs and availability, locations may include but are not limited.
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
Desired Characteristics :
Bachelor’s Degree in Engineering from an accredited university or college.
Composite repair experience.
Capable of managing multiple and varied tasks.
Strong interpersonal and leadership skills.
Proven analytical and quality improvement ability.
Ability to interface at all levels of the organization, both internally and externally.
Ability to work effectively with minimum supervision.
Strong customer service mindset.
Strong organizational skills.
Strong problem-solving skills.
Ability to work independently.
Additional Eligibility Qualifications :
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).