General Electric Sr Services Consultant in San Francisco, California
As a Senior Services Consultant, you will work closely with customers understand and define
requirements, develop technical proposals, and set expectations for complex implementation
projects. You will act as an individual contributor on these engagements, contributing to software
architecture design, development of software applications, and integration into enterprise system.
In this role, you will:
Provide expert knowledge and experience to estimate the technical effort required toimplement complex ServiceMax solutions.
Contribute to high level technical analysis activities, such as requirements gathering and gapanalysis of user requirements.
Contribute to the definition of ServiceMax solution architectures and development of detaileddesign specifications.
Contribute to the implementation of ServiceMax solutions.
Own technical deliverables during the entire lifecycle of the projects.
Engage throughout the full lifecycle of assigned projects, participating in decisions onarchitecture, design, and functionality to keep programs on track in terms of budget, time, andcustomer expectations.
Effectively leverage product capability, driving standardization, limiting customization, andmaximizing reuse of content developed for previous solutions.
Interact with Product Development Team, Commercial Team, Customers, Solution Providers(Partner / Integrators), and other cross-functional teams as required for the solution.
Effectively communicate both verbally and in writing with peers and team members as aninclusive team member, supporting pre-sale strategy, services consulting efforts, and projectexecution.
Effectively apply the ServiceMax methodology and project standards.
Maintain and continuously update technical skills and knowledge.
Work independently as well as part of the team. Qualifications/Requirements: Basic Qualifications:
Bachelor’s Degree or equivalent (defined as High School Diploma/GED and minimum 7 yearsrelevant experience)
Minimum 4 years software implementation and/or Business Consulting experienceEligibility Requirements: (Country Specific)
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job
Must be willing to travel (35%)
Must be willing to work out of an office located in San Ramon, CAAdd Eligibility Requirement
GE will only employ those who are legally authorized to work in the United States for this opening.
Any offer of employment is conditioned upon the successful completion of a drug screen. Desired Characteristics: Desired Characteristics:
Experience leading software implementations with one or more Customer RelationshipManagement Solution (such as Oracle, SalesForce.com, SAP, Siebel or other CRM software).Configuration experience desired
Salesforce Certifications: Administration Essentials for New Admins (ADM 201) or PlatformApp Builder Certification (DEV 401)
Can recognize when code would be required instead of configuration
Experience with field service operations or management, including experience with customerservice management and call center support a big plus
Solid understanding of software operating systems and ability to work comfortably withsoftware engineers
Demonstrated ability to adapt and learn quickly in a fast-paced, multi-tasking developmentenvironment
Must be able to “think on your feet” and demonstrate a strong ability and initiative to learn#DTR About Us: GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry. GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at http://www.ge.com/sites/default/files/15-000845%20EEO%20combined.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Locations: United States; California; San RamonGE will only employ those who are legally authorized to work in the United States for this opening.