General Electric Service Delivery Leader, Northern California in San Francisco, California
Job Description Summary
As the Service Delivery Leader, you will lead and manage a service delivery program that assists our customers in achieving their quality and financial goals through supporting their medical equipment. You will lead a team of both Diagnostic and Biomed Technicians responsible for providing maintenance and repair services on medical equipment, as well as the planning and execution of all resources/logistics. Success in this role is recognized through base compensation, plus a generous incentive compensation component.
GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
Provide overall strategic direction, leadership and technical services management, including the following responsibilities:
Manage the day-to-day operations of the diagnostic imaging and biomedical engineering staff to ensure appropriate service levels are provided to the facility, including scheduling, distribution of work, and resource allocation.
Generate quotes for room moves, accessories, and non-standard repairs to aid our customers in planning for facility and business changes.
Track, monitor and report on service delivery metrics; ensure concise and comprehensive documentation of all services performed, including parts and labor.
Develop and maintain strong relationships and frequent communications with customers and sales to proactively identify customer needs, ensure resolution, proper follow-up, and ongoing customer satisfaction.
Promote a safe working environment and ensure compliance with company policies, procedures, and hospital protocols.
Bachelor’s degree or equivalent experience
4+ years of service delivery experience, preferably related to Diagnostic Imaging and/or Biomedical/Clinical Engineering
Demonstrated experience leading and influencing teams
Demonstrated experience managing a P&L
MBA or master’s degree and previous field sales or field service experience.
Proven leadership and ability to orchestrate resources and motivate teams.
Direct customer relationship experience.
Strong business acumen.
An inclusive leader that builds a connection to the workforce through personal involvement and trust.
Proven ability to influence and drive change through exceptional written and verbal communication skills and able to effectively communicate across a distributed workforce.
Demonstrated tendency to challenge the status quo and drive constant improvement in process and ability to achieve organizational goals.
Understanding of customer/marketplace and drivers that influence customer behavior.
Ability to resolve complex issues within functional area and area of expertise.
Ability to develop and execute multiple priorities and approaches to meet objectives.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer (https://assets.phenompeople.com/CareerConnectResources/GE11GLOBAL/en_global/desktop/assets/images/poster_screen_reader_optimized_w_supplement.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: Yes