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General Electric Field Application Scientist in San Francisco, California

Role Summary:Responsible for providing the formal technical and clinical support during the sales process.

Responsibilities may include providing the required pre-sale product demonstrations (or clinical

trial support) as well as post-sale installation, training and/or customer service activities to support

sales objectives for their geography. Responsibilities also include ongoing post-sale customer

support including on site clinical in-servicing and go-live support.

Essential Responsibilities:

  • Provide technical and clinical leadership during sales process by demonstrating full range of

product features including potential uses, product capabilities and benefits to customers as

needed.

  • Develop, coordinate and deliver product training to customers on

software, application and/or equipment use, monitor customer installations within assigned

territory/region to improve customer satisfaction and maintain customer

relationships.

  • Improve customer satisfaction and socket retention

through continuing education on optimization of equipment utilization by customer.

  • Produce well-written post-training reports and provide regular feedback on customer satisfaction

and needs.

  • Facilitate team communication and the sharing of best

practices.

  • Assist with the assimilation of new hires into the organization.

Act as a mentor to field team, providing clinical, technical and professional guidance as necessary

to improve the customer experience.

  • Communicate with Sales and

Application Leaders to align applications activities with sales needs and business

objectives.

  • Communicate with local Applications Specialists and Account

Managers to ensure all customer and business needs are met.

  • Energize

team and maintain adherence of field processes

  • Work with Sales Specialists to

meet/exceed territory sales targets. Conduct sales support related activities such as technical

seminars, instrument demonstrations, and sample projects (Proof of Principle) within the

respective territory.

  • Develop and maintain relationships with key customers.

Manager customer expectations while providing a high level of customer support during pre- and

post-sales support activities. Communicate with customers to help them understand

methodologies, applications and how to use the product(s) properly.

Marketing Support & Product Management Support:

  • Translate customer

requirements into product or marketing deliverables & development

programs

  • Support regional sales and marketing teams with sales promotion

activities;

  • Support trade shows and professional conferences by performing

product demonstration and promotion as well as customer training.

  • Contribute

to improving our e-presence by formulating product information to be used on GELS and

distributor web pages

  • Monitor market and competitor activity, use this

knowledge to inform Product managers of opportunities/risks.

  • Act as a

mentor and provide support to Product Managers & field teams; provide guidance on subjects

such as product use to improve customer experience

  • With product manager

input, as appropriate, organize the design, preparation and centralized archiving of training

materials to be used in product training for internal and external stakeholders

Qualifications/Requirements:

  • Bachelors degree and a minimum of 3 years related experience in cell biology, molecular biology,

biochemistry, bioengineering or related field.

  • Experience in the field of High Content

Analysis and Microscopy, with high proficiency on Imaging Analysis

software

  • Excellent customer engagement skills

  • Strong time

management & organizational skills

  • Demonstrated strong interpersonal

and communication skills (ability to effectively communicate, verbally and in writing, to external

customers, global counterparts and to team members in other functional

organizations)

  • Strong presentation skills (public speaking and presentation

experience desired).

  • Willingness to travel extensively within your

specified geographic region with occasional overnight stays and weekend travel depending on

geography and business needs (estimated 50% overnight)

Desired Characteristics:

  • Masters degree in Life Science or Bioengineering related curriculum

  • Laboratory

experience (3+ years) using Microscopy, Cellular Imaging Tools and High Content Analysis

tools

  • One or more years of experience in sales or support

role

  • Teaching or training experiences including design & delivery of basic

and advanced concepts

  • Solid problem solving skills (ability to manage and

resolve conflict, communicate issues and propose solutions to both internal team members and

external customers).

  • Proven professional business acumen (experience interfacing with both internal team members

and external customers as a part of a solution-based sales process).

  • Self-motivated,

willingness to take the initiative to identify opportunities for improvement and take

actions to improve.

  • Willingness to be flexible/adapt to changing work

environments.

About Us:There is no other life sciences company quite like GE Healthcare Life Sciences. A $5 billion

business with more than 11,000 individuals in over 100 countries, we are at work enabling a new

era in medicine. For more than 60 years, GE Healthcare Life Sciences has globally supported the

development and use of new therapies, helping accelerate the journey from biological

understanding to clinical therapy. GE Healthcare Life Sciences works with cutting edge technology

enabling and advancing the discovery, diagnosis and medical treatments of the present and the

future. We are accelerating biology to cell therapy in ways no other company can.

GE offers a great work environment, professional development, challenging careers, and

competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are

made without regard to race, color, religion, national or ethnic origin, gender (including

pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any

other characteristics protected by law.

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.

Additional Eligibility Qualifications:GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).Additional Locations:United States;California;San Diego, Los Angeles;

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