General Electric Product Engineer in Salt Lake City, Utah
Job Description Summary
The Product Engineer role entails, evaluating and investigating product issues that come through customer complaints or non-conformances. Trend and handle incoming complaints and non-conformances to improve product quality and meet regulatory requirements.
GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
Essential Responsibilities :
Duties include (but are not limited to):
• Diagnose and investigate field issues arising out of customer complaints. Solve product safety, quality & performance issues experienced in the clinical environment with thorough root cause analysis.
• Track status and communicate progress effectively to the IB engineering leader by working with customers, complaint handling team and engineers to understand the clinical and other circumstances that may have contributed to the issue.
• Participate in reviewing closure criteria for complaints and continuously work to improve the process along side complaint handling team.
• Perform data analysis to characterize issues within our product portfolio and to direct design and process changes to improve our products. Familiarity with computer applications such as Microsoft excel, word and on line tools.
BS in Engineering (any discipline) or equivalent experience (defined as a High School Diploma/GED and 4 years relevant work experience)
Ability to investigate, analyze and resolve issues on product or process
Proven ability to lead, influence, and partner effectively in a manner that supports a diverse global, collaborative, and cross-functional environment
Proven analytical, interpersonal, communication, organization, planning and leadership skills.
Process focus and continuous improvement orientation.
Must be willing to work in our Salt Lake City, Utah facility full-time
Must be willing to submit to a drug test, and background check – to include verification of previous employment, criminal history and educational background
Must submit application for employment through gecareers.com (or COS if internal) to be considered
Must be 18 years of age or older
Desired Characteristics :
Two years experience in medical device industry or equivalent safety critical industry.
Understanding of IEC60601-1 and particular standards for patient parameter
Familiarity with ISO 13485 or 21 CFR related regulations
Self-starter, energizing, results oriented, and able to multi-task
Excellent teamwork, coordination and communication skills
Effective oral and written communication skills
Global project experience
Circuit design and simulation tool experience
Green Belt/Black Belt Certified
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer (https://assets.phenompeople.com/CareerConnectResources/GE11GLOBAL/en_global/desktop/assets/images/poster_screen_reader_optimized_w_supplement.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: Yes